Support business strategy and marketing to make Landscape America a magnet for new customers across landscaping and snow removalContinuously amazes our customers with strong communication and acts as a primary client advocate for our companyOversee quality control and follows up on work sold to make sure projects are done to our client’s expectationsTrack renewal rate, enhancement sales, and E to M ratioMake suggestions regularly to enhance client properties, keeping them engagedEstimate jobs profitablyEnsure a proper hand-off for sold work from sales to productionCommunicate with clients on scheduling and when work is completedRecommend other service providers within our network when neededPrepares and presents yearly budget to team for approval

• Produce weekly and monthly reporting packages to include financial and variance reporting• Maintain monthly collections in excess of $1.5 Million, with average delinquency of under 2%• Assist with maintaining a fast paced, high demand community averaging 100 prospects, 50 net leases and move in’s per month.• Responsible for the account receivable function, bad debt collection efforts, final account close out and payable process.• Oversee leasing team to ensure community maintains an average occupancy of 95% or higher• Process Accounting Month End, ensuring complete accuracy• Code and submit Accounts Payable for the property

Summary: Support and assist Community Manager in overseeing and managing the financial and operational facets of this 300 unit class A+ mid-rise community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on financial workings of the property.• Decreased Bad Debt by 94%• Achieved Zero delinquency for 6 consecutive months and consistently below 1% for 2-year tenure• Executed entire renewal process, maintaining 62% renewal capture with an average rental increase of 11% • Manage 40B affordable housing program resulting in perfect annual audit scores for community• Responsible for accounts payable• Process Accounting Month End, ensuring complete accuracy• Spearheaded multifaceted resident retention campaign that resulted in 45% increase in online resident satisfaction scoring• Process resident move-outs, apply appropriate charges and generate dispositions in accordance with Mass. Law and with 100% precision • Quarterly community audits scored 96% or better• Calculate monthly bonuses, commissions and assisted in Payroll• Oversee leasing staff, achieving a 45% conversation ratio, audit all application and move in files ensuring accuracy

• Assist the Manager in the operation of 404 market and income based rental units• Trained to perform re-certifications and E.I.V.• Responsible for Applicant Processing and transitioning new residents into apartments• Processing monthly rental payments as well as managing delinquent accounts• Attend housing court hearings to resolve landlord/tenant issues, including evictions• Code and submit Accounts Payable for the property• Utilize One Site for property management software• Responsible for coordinating resident moves in and out of the community as well as processing final account statements to ensure all accounts are clear• Oversee maintenance staff to ensure units are “turned over” within 5 days• Monitor quality control of completed work orders through follow-up with residents

Assisted in managing 310 rental unitsSupervised maintenance and porter personnelSecured and reviewed bids for property improvementsProcessed Account PayablesCollected and entered rent checks and managed any delinquencyResponsible for resident renewals and processing all renewal paperworkNegotiated contracts and oversaw work completionCompleted all lease paperwork in an efficient and timely mannerProcessed and followed up with residents on the completion of work orders Responsible for marketing the community and providing tours to prospective residents Managed resident's complaints and ensured a satisfactory resolutionProcessed and handled Section 8 applications and paperwork