Christopher Espiritu Email & Phone Number

California, United States

Estero, Fl, Us

Directs the process and activities of multiple Operations Managers and assists the General Manager in overseeing an airport location within the Operations Division. Primarily responsible for assisting the Airport General Manager in the successful delivery and oversight of the Hertz product to internal and external customers.Responsible for airport fleet operations planning, production, and compliance to ensure maximum efficiency with on hand inventory and working with various internal and external functional groups in having the right car, at the right place, at the right time.Building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams.

Estero, Fl, Us

Responsible for airport fleet operations planning, production, and compliance to ensure maximum efficiency with on hand inventory and working with various internal and external functional groups in having the right car, at the right place, at the right time.Building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams.

Estero, Fl, Us

Full responsibility for multiple distinct areas of operationOversees personnel and operational functions of an airport locationResponsible for all operations of a rental fleet of nearly 10,000 vehicles. Strategic planning includes lot operation compliance, vehicle turn-around productivity, and vehicle movement to ensure smooth inventory on hand from off lot facilities to rental location through daily rental and return projections. Indirectly oversees front line workforce delivering quality customer service, increasing sales and revenue, staffing, handling customer issues, and training and development.

Philadelphia, Pa, Us

Leading a front line retail sales team for Xfinity Video, High Speed Internet, Comcast Digital Phone, and Xfinity Home SecurityResponsible and held accountable for achieving store sales quotas of “Revenue Generating Units” for new customer acquisitions & customer retention, through team individual contributor goal settings, coaching, and development.Developed and maintained store business plans to achieve overall store growth, compliant store operations, and maintaining high customer service ratings through customer feedback scores (Net Promoter Score).

Basking Ridge, Nj, Us

Lead a staff of employees consisting of Assistant Managers, Retail Sales Representatives, Customer Service Representatives, and Third Party Technicians (Flextronics).Responsible for store productivity, compliance, and operations of a Verizon Wireless Communications Store. Action planning and strategizing for overall business growth through behavioral coaching and development. Transformed store experience standard by creating and fostering a “world class” customer experience culture and initially a pilot location of the NPS Customer Loyalty Metric in 2006.

Premier Online Resource for the Import Car Industry.Speed Online / Speed Magazine.comOne of the pioneers of online event and media coverage highlighting the Import Car Industry/Culture (Import Car Racing / Import Car Shows).Network Marketing with other media forms to build partnerships within the industry to build one of the world’s largest media engine delivering the latest event coverage, shop and manufacturer profiles, and covered import cars to over 1 million unique monthly visitors all over the world via the World Wide Web.Cross-collaboration with related industry promoters in creating events such as industry mixers, car shows, racing events and industry sponsored club parties.

Us

Led a staff of certified Home Audio/Theater Sales Consultants, Car Audio Sales Specialists and Mobile Electronics Certified Professional (MECP) Car Audio & Security Installers.Managed sales staff by maintaining sales metrics including sales volume, gross profit dollars, open box sales percentage, and performance guarantee (extended warranty) sales percentage. Car installation staff performance measured by installation labor dollars productivity and accessory sales gross profit. Encouraged and coached to promoted higher quality installation products such as Monster Cable, and to increase labor through promotion of custom labor, or, addition product installation.

Education record

Education record

Education record