Christopher Eum Email & Phone Number

California, United States

Menlo Park, California, United States

Within the Center of Excellence design, implement, and refine assurance and readiness products, tools, and documentation. Identify and develop solutions for global cross functional operational teams toward process development and improvement. Identify focus areas based on risk assessment models. Drive analysis of results and provide recommendations address trends and problem areas. Drive operational excellence using industry standards by reviewing processes and implementing optimizations while utilizing lean methodologies.

Greater Los Angeles Area

Business manager for assigned portfolio fostering client relations and security operations. Manage portfolio of 9500+ hours per week representing 50+ clients, 1 Operations Manager, 3 Account Managers, with over 300 physical security professionals. Improved majority of financial key performance indicators of portfolio by auditing costs and contractual agreements; such as improving invoice accuracy, billing al billable items, managing overtime, etc.. Managed delivery of service per contractual obligations for all sites within portfolio; including budget, staffing, KPI presentation, and billing. Provide presentations for periodic business reviews to clients reporting on performance of physical security staffs. Perform contract renewal negotiations and assist in reviewing potential new contracts with sales group, including providing pricing recommendations. Current largest client is pharmaceutical company with corporate and commercial manufacturing campuses.

Century City, Ca

Responsible for operations of physical security team in a class A luxury high rise, including hiring, training, disciplining and terminating staff. Maintain and mature building fire life safety programs . Developed and maintain working relationships with local law enforcement and fire departments. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Woodland Hills, Ca

Supporting a Client Manager, managed security operations for ~12,000hpw across 60+ sites in Ventura County and Western Los Angeles County. Responsible for portfolio contract service delivery, financial performance, and business operations; including scheduling, payroll, hiring, mentoring, and disciplinary counseling.

Thousand Oaks, Ca

Physical security service field and operations management support for ~5000hpw across 20+ sites in Ventura County and Western Los Angeles County. Responsible for portfolio contract service delivery, financial performance, and business operations; including scheduling, payroll, recruiting, mentoring, and disciplinary counseling.

Thousand Oaks, Ca

Ensure security compliance of government regulated pharmaceutical facility. Highly involved with Facilities and the Environmental Health and Safety departments. Specifically, compliance with access control, good manufacturing, and documentation practices. Currently improving security operations by modernizing and centralizing reported information via electronic mechanisms, such as Sharepoint. Performed break-fix for SharePoint, building access, and CCTV systems.

Thousand Oaks, Ca

Responsible for daily shift operations and response to calls for service in a shopping center environment. Primary responsibilities also included analyzing incident trends, coordinating training (bicycle and Segway patrol), and maintaining large CCTV system. Performed break-fix for CCTV system.

Thousand Oaks, Ca

Responsible for daily shift operations and response to calls for service in a shopping center environment. Primary responsibilities also included analyzing incident trends, , coordinating training (bicycle and Segway patrol), and maintaining large CCTV system. Performed break-fix for CCTV system. Training duties included train-the-trainer for multiple sites.

Bachelor’S Degree, Sociology - Law And Society

Research focused on Leadership Effectiveness, Critical Thinking Process, Organization Structure, and Learning.

Associate’S Degree, General Studies