Christopher Ewart

Christopher Ewart Email and Phone Number

Software Engineer at Tesco Bank @ Tesco Bank
edinburgh, edinburgh, united kingdom
Christopher Ewart's Location
Birtley, England, United Kingdom, United Kingdom
Christopher Ewart's Contact Details

Christopher Ewart work email

Christopher Ewart personal email

n/a
About Christopher Ewart

Second year mature Computer Science Undergraduate with a wealth of professional experience in analytics. Currently on placement for twelve months with Tesco Bank in a Software Engineering role.

Christopher Ewart's Current Company Details
Tesco Bank

Tesco Bank

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Software Engineer at Tesco Bank
edinburgh, edinburgh, united kingdom
Website:
tescobank.com
Employees:
2771
Christopher Ewart Work Experience Details
  • Tesco Bank
    Software Engineer
    Tesco Bank Aug 2020 - Present
    Newcastle Upon Tyne, England, United Kingdom
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  • Tesco Bank
    Resource Analyst
    Tesco Bank Nov 2016 - Aug 2020
    Newcastle Upon Tyne, United Kingdom
    Manage 500+ call centre workforce by forecasting call volumes, patterns and trends.Provide daily/weekly call centre metrics report to director, publishers and management reamRegular usage of Excel, Access, Word, Outlook, Software used; Impact 360 WFM , Genesys (GAX, CCPulse, CME).Responsible for forecasting call volume based on historical data and call arrival patterns to meet customer demand.Maintaining and develop in house forecasting tools and trackers using MS Excel and MS Access.
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  • Tesco Bank
    Configuration Analyst
    Tesco Bank Aug 2014 - Nov 2016
    Newcastle Upon Tyne, United Kingdom
    Responsible for maintaining correct RBAC profiles for colleagues using following applications: Impact 360 WFM, Genesys (CTI, GAX and CCPulse), Send word now, EG (back office optimisation tool), Share point in addition I maintained and processed UERs (user entitlement reviews)Subject matter expert and business analyst on a project to bring in a back-office optimisation tool (E.G. solutions back office software).
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  • Tesco Bank
    Technical Referrals Unit Agent
    Tesco Bank Aug 2010 - Aug 2014
    Newcastle Upon Tyne, United Kingdom
    Core role included delegated authority to make high risk-based, general insurance decisions, on behalf of the underwriter.In lieu of department budget I built, developed and maintained a back office workflow system using MS Excel, MS Access and SharePoint.Produced regular MI from this tool to assist in process improvement, demand analysis and productivity data.
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  • Waterstons
    Bespoke Software Consultant Intern
    Waterstons Jun 2019 - Aug 2019
    Durham, United Kingdom
    Currently completing a 10 week internship at Waterstons a Software Consultant company based in Durham. I am completing this summer internship is to allow me to gain industry experience with an exceptional company whilst completing my Computer Science Degree at Northumbria University.
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  • Bgl Group
    Customer Service Representative
    Bgl Group Feb 2006 - Aug 2010
    Sunderland, United Kingdom
    Sold and serviced car and home insurance policies for a number of different brands including HSBC, LloydsTSB and Post Office.
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  • Eds An Hp Company (Mphasis Limited)
    Resource Analyst
    Eds An Hp Company (Mphasis Limited) Jan 2005 - Feb 2006
    Durham, United Kingdom
    Maintained set up databases for administration of systems for holidays, sickness and new employee records.Produced ad-hoc reports for managers to provide information on call flow forecasts and call history.Provided daily/weekly call centre metrics report to director, publishers and management team as well as made recommendations to managers for overtime and shift requirements.
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Christopher Ewart Skills

Analysis Technical Support Risk Management Process Improvement Change Management Customer Experience Call Centers Financial Services Itil Project Delivery Project Management Stakeholder Management Business Analysis

Christopher Ewart Education Details

Frequently Asked Questions about Christopher Ewart

What company does Christopher Ewart work for?

Christopher Ewart works for Tesco Bank

What is Christopher Ewart's role at the current company?

Christopher Ewart's current role is Software Engineer at Tesco Bank.

What is Christopher Ewart's email address?

Christopher Ewart's email address is ch****@****l.co.uk

What schools did Christopher Ewart attend?

Christopher Ewart attended Northumbria University.

What skills is Christopher Ewart known for?

Christopher Ewart has skills like Analysis, Technical Support, Risk Management, Process Improvement, Change Management, Customer Experience, Call Centers, Financial Services, Itil, Project Delivery, Project Management, Stakeholder Management.

Who are Christopher Ewart's colleagues?

Christopher Ewart's colleagues are Steven Enwood, Suvashree Choudhury, Pradeep Kumar Jain K.n., Ryan Anderson, Holly Stevens, Lea-Anne Warren, Jocelyn Smith.

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