Christopher Ezeh Email & Phone Number

Lagos, La, Ng

Ikeja, Lagos State, Nigeria

Accomplished Relationship management head at POTUS Negotia, Excels in managing relationships with fellow event management and planning directors. With a keen eye for detail and a strategic approach to relationship management, Ensures the seamless planning and execution of party events, contributing significantly to the company’s success.

Lagos State, Nigeria

Topline deliverables* Customer Acquisition and GrowthSign up merchants for the companyManage acquisition accounts to ensure higher active users rateWork with KPIs and targets to ensure sales growthDesign a sales funnel, customer acquisition and retention strategies that drivessales* Customer Support and Relation.Respond to all acquired customers inquiries, suggestions and complaints. Andfind solutions by engaging the right team or member responsible to help find a fitsolution.Communicate effectively with signed up merchants on changes in service viaphone calls, sms, WhatsApp text and emails .Communicate with signed up merchants on immediate challenges faced inrendering service to them on time as usual if such situations arise via phonecalls, sms, WhatsApp text, email. NB: Always filter the appropriatecommunication media suitable to each customer.Design and implement strategies to ensure month growth on sales* Submit reports.Daily Service complaints by providing description to Operations Team orappropriate Team.Monthly Market trends (delivery price, strategies).Weekly Report - sign ups, retention and challengesDaily, Weekly and Monthly summary report on outstanding customers grievancesthat have not been resolved to the business.

Lagos, Nigeria

• Develop a strong understanding of our business, products, and services to convert leads to new sales via phone or meeting.• Track all leads, categorize them for follow-up and prepare new clients for conversion to the service lines• Participate in regular meetings with leadership and marketing to provide sales feedback, receive market and industry updates, and gain insight on new products. • Good experience and network around the FMCG sector.• Achieve agreed upon sales targets and outcomes within schedule • Set up meetings with potential clients and listen to their wishes and concerns• Analyse the territory/market’s potential, track sales, and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Self-motivated and driven by targets• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed • Inform leads and customers of current promotions and discounts • To provide weekly and monthly reports to the Sales Manager, documenting sales activity, volume and revenue achievements. • Develop strategies for more effective sales, both individually and as part of a team • Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review • Self-improve continuously by way of experience and manager feedback • Contacting potential and existing customers on the phone, by email, and in person. • Building and maintaining a CRM database. • Participate in sales team meetings. • All other tasks assigned by your line manager.

Lagos, Nigeria

• Prospect, develop and grow primary sales channels and distributors• Effective distribution of all wholesale One-Way Pack portfolios across all channels• Effective merchandising & display Maintenance in outlets• Excellent execution of all promotions & activations as communicated.• Processing and replenishing stock at retail outlets with proper stock reporting and monitoring• Communicate customer feedback/market intelligence reporting• Perform periodic distributor reconciliation clearance as directed by the business.

Lagos, Nigeria

• Monitor the cash Van salesmen’s activities on a daily basis in terms of daily sales Targets, Brand target and Cash van loading.• Lead and manage a team of cash van salesmen with a clear objective and train them in the market by working with the salesman in the Van.• Monitor the Cash Van Invoices (Credit and Cash) through the DRAR( Daily Review Activity Report) and collection Payments of Cash & Credit Invoices• Visit all customers of Ngwa and Asa Territory & ensure all customers are visited by working with the cash van salesmen’s and identify opportunity to develop growth in the outlets and implement the same.• Conduct Sales meeting with the Salesmen’s on daily basis to review daily sales performance of the salesmen’s in terms of target and achievement of set Targets for the Month.• Follow up on stocks to make sure that we are not out of stock for loading the stock in the Vans.• Evaluate the performance of the store that are serviced and the Salesman and do necessary changes to optimize the performance of the store and the Salesmen’s.• Follow up on collection of Credit Customers in order to make sure that we are in line with the Credit Terms set by the Company.• Preparation of Daily and monthly target for the Salesmen’s in terms of Value and Brand.• Train New Sales Men’s.• Inform the Territory Manager on Market Activates and competition prices on Daily Basis.• Send the monthly incentive calculation to the Divisional Manager on the basis of the achievement of the cash van sales team on pre-set targets Set the right distribution, visibility, coverage and productivity target for the team and track it on a daily basis to achieve it• Update the van fact book regularly and ensure that the sales team submits daily sales report. Verify the daily sales report and ensure that the information furnished is correct• Submit Supervisors route activity report daily to the immediate manager on a daily basis

Lagos, Nigeria

• Regularly vehicle maintenance to meet Uber and Bolt standards • Ensure the comfort of all passengers • Periodic performance and incidence reports • Route and passenger density planning to maximise opportunities • Effective customer management to maintain high ratings

Lagos, Nigeria

• General education of prospects and clients on the benefits of insurance of lives, property and businesses• Determine the best policy as it uniquely serves and benefits the individual• Educate clients and prospects properly on the features of the policy they purchase• Follow up on prospects till they become clients• Maintain satisfactory client services of clients till the maturity and claim of their sum assured or indemnity.

Aba Abia State, Nigeria

• Monitor the cash Van salesmen’s activities on a daily basis in terms of daily sales Targets, Brand target and Cash van loading.• Lead and manage a team of cash van salesmen with a clear objective and train them in the market by working with the salesman in the Van.• Monitor the Cash Van Invoices (Credit and Cash) through the DRAR( Daily Review Activity Report) and collection Payments of Cash & Credit Invoices• Visit all customers of Ngwa and Asa Territory & ensure all customers are visited by working with the cash van salesmen’s and identify opportunity to develop growth in the outlets and implement the same.• Conduct Sales meeting with the Salesmen’s on daily basis to review daily sales performance of the salesmen’s in terms of target and achievement of set Targets for the Month.• Follow up on stocks to make sure that we are not out of stock for loading the stock in the Vans.• Evaluate the performance of the store that are serviced and the Salesman and do necessary changes to optimize the performance of the store and the Salesmen’s.• Follow up on collection of Credit Customers in order to make sure that we are in line with the Credit Terms set by the Company.• Preparation of Daily and monthly target for the Salesmen’s in terms of Value and Brand.• Train New Sales Men’s.• Inform the Territory Manager on Market Activates and competition prices on Daily Basis.• Send the monthly incentive calculation to the Divisional Manager on the basis of the achievement of the cash van sales team on pre-set targets Set the right distribution, visibility, coverage and productivity target for the team and track it on a daily basis to achieve it• Update the van fact book regularly and ensure that the sales team submits daily sales report. Verify the daily sales report and ensure that the information furnished is correct• Submit Supervisors route activity report daily to the immediate manager on a daily basis

Lagos

• Develop and implement solutions for small and medium enterprises {SME’s}• Building market strategy for BIZ AD developed programs and network service.• Other projects in view

Bachelor’S Degree, Management Science, 2.2 Gpa

Education record