Christopher Faherty Email & Phone Number

New York, NY, US

Seattle, WA, US

• Business Operations Strategy (2022-present)
• World Wide Revenue Operations (2022)
• Global Strategic Initiatives (2021-2022)
• Executive Customer Programs (2020-2021)

Nationwide, US

• Company Background: SaaS telehealth technology and services firm - incubated from YCombinator in Mountain View, California and venture-funded with over $40M by Index Ventures, Ali Rowghani, 23andMe co-founder Anne.
• Led business expansion and planning; accountable for enterprise partnerships and relationships, go-to-market strategies, negotiations, and contracting
• United multiple disciplines including business development, financial, service, and technology teams to model and implement revenue stream optimization. Doubled top line and increased margins by ~30%
• Guest speaker at national events, including promotion of technology legislative reform in Washington DC to the US Congress & Senate (leading to bicameral introduction of H.R. 6502)
• Served as a senior-management member of the Board of Directors Product and Audit Committees

Nationwide, US

• Aligned teams to strategize and execute business expansion, based upon: customer research, market research, company resources, and financial goals
• Audited financial models to improve monetization strategies
• Developed frameworks to communicate market data, customer feedback, SWOT analysis, and partnership impacts to department directors and executive leadership
• Lead partnership integration decisions to grow market position & increase access to customer data
• Advanced a $24M Series B fundraise from solicitation to negotiation, due diligence, and close

Nationwide, US

• Identified internal gaps inhibiting expansion; communicated findings to others, developed goals, and managed project plans to overcome these gaps
• Examples: expanding the customer acquisition pipeline, defining the service implementation process, and developing customer success models
• Enabled scale from 2 locations to 14 in 4 cities– servicing 3,500+ patients simultaneously with 200 employees

• Company Background: Global B2B platform/digital content licensing firm providing business compliance risk solutions to over 500 clients, including Fortune 100 and Global 500 firms. Successfully acquired by a private.
• Streamlined customer experience insights into actionable solution roadmaps, aligning offerings with market needs and positioning for PE acquisition.
• Expanded revenue by creating an advisory practice, providing strategic consulting to Fortune 500 clients.

• Built an initial team of (4) that implemented customer onboarding, engagement, support, and success; customers segments included healthcare, financial, insurance, energy, manufacturing, technology, and transportation
• Established and scaled a prospective customer experience framework that contributed to 400% sales growth in 6 months, reduced the buying cycle by 60%, and generated industry-wide brand recognition.

Master Of Business Administration - Mba

Bachelor Of Science - Bs

High School Diploma