Responsible for converting inbound calls into loans in a high volume retail call center environment. Demonstrates effective communication skills with an ability to educate borrowers, creating a high level of comfort throughout the borrowing experience. Maintains thorough knowledge of lending regulations, products, and programs Assist clients achieve their financial objectives and provide support throughout the process. - Perform financial analysis on various types of income documentation- Communicate lending decision (approval, suspense, denial) to appropriate individuals- Exceed targets for productivity and quality- Lead Workflow Coordinator project for file distribution, data analysis and reporting

- Earned the “Circle of Excellence” award, given to the top 13 consultants nationally

- Named to the President’s Club, only given to top 3 sales people in the company

Managed a team of support software analysts by assisting with troubleshooting guiding to resolution. Was responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth. Educated customers on product functionality and for their specific business process.Trained personnel on the different functions of MS SQL in conjunction with OTG software. Provided on call support. Managed escalated calls, researched and resolved complex client issues, identified trends and set priorities. Repaired data/table corruption within backend databases used by OTG content software- Requested by upper management to contribute problem resolution articles to internal solution database for employees.