National Sales Manager overseeing all sales activity in the Continental United States, Canada, Mexico and Puerto Rico.

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Central Exterminating Company, Cleveland, OHOperating as a pest control service company in Northeast Ohio, and has been an exterminator in bussiness since 1946. Assistant Sales Manager 2018 to PresentResponsible operating all stores in the territory making sure each runs smoothly, cleanly and meets set budget and sales goals by complying with marketing campaigns and promotions. • Provide an exemplary level of service to clients by both maintaining and extending relationships for future business opportunities. • Consistently engage with clients to check on satisfaction levels and contact dormant accounts to re-engage customers. • Reinforczed fast, friendly customer service, rewarding and disciplining associates resulting in consistently receiving a 100% rating on customer satisfaction. e and support corporate policies and guidelines in a consistent, professional company manner.• Efficiently generate new leads and develop deep relationships to promote sales and establish customer loyalty towards the company. • Direct and lead the sales team by simultaneously setting clear objectives and helping team members develop plans to achieve yearly quotas.

Owner 2011 to 2014In charge of managing and directing companywide daily operations, marketing, advertising, and employee supervision. • Administered finances and led business operations, including running payroll, making bank deposits while analyzing income and expenses to maintain cost-effective operations. • Effectively organized and executed more than $500,000 in funding to launch 150 seat Steak and Seafood restaurant. • Located relevant vendors, set up schedules and coordinated the delivery, storage, and organization of all inventory. • Added 18 hole Mini Golf Course and General Store, featuring old fashioned hand dipped ice cream and retro style candy. • Created and executed marketing and sales strategies by developing plans for launching new product offerings and analyzed the ROI.

* Conducted activity-based analysis of business processes and made recommendations based on the findings.* Forecasted, scheduled and monitored labor to be consistent with store traffic.* Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.* Produced accurate and thorough management reports.* Maintained safe food handling and other standards at all times.* Developed positive vendor relationships.* Consistently received a 100% rate of customer satisfaction.* Skillfully anticipated and addressed guests' service needs.* Completed opening and closing checklists according to set standards.* Maintained facility compliant with health codes, sanitation requirements and license regulations.* Supervised 100+ store associates and managers.* Promoted and endorsed the company to bring in new business.* Provided performance feedback and coached employees with setting quarterly goals.

* Supervised 100+ union dining associates.* Established and managed effective controls for labor and inventory costs.* Completed reports outlining meal numbers, service efficiency and various contributing costs.* Assessed employee schedules for effectiveness and approved all time-sheets.* Responded to customer concerns in a knowledgeable and professional manner.* Ran employee development program.* Established Green initiative program for Cleveland State University Dining Services which saved over $200,000 in operational costs.* Identified assignments to provide associates with developmental opportunities.* Interviewed, hired and trained new associates.* Consistently held the position of best performing operation in the region.

* Communicated with the merchandising, logistics, finance and operations departments.* Offered product recommendations when appropriate.* Evaluated department conditions and operations to determine strengths and areas for improvement.* Evaluated each property's food and beverage operations to insure cost control compliance.* Oversaw operations of 67 Corporate managed properties across the continental United States* Brands included Hilton, Holiday inn, Best Western, Marriott* Upheld quality standards by monitoring and correcting work.* Stayed up to date on latest information and trends in Food and Beverage industry to maximize knowledge and sales potential.* Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings.* Collaborated with suppliers to determine strategies for improving sales and profit.* Directed strategic initiatives to achieve proposed food and beverage costs* Served as mentor to junior team members.* Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.* Surpassed revenue goals in four consecutive quarters.* Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.