Transitioned from a role in the tech support team during the initial six-month contract period to joining the Admin Services Team thereafter. In this capacity, I was entrusted with managing dedicated clients, guiding them through the implementation of their campaigns following a suggestive approach. Additionally, providing end-to-end support by overseeing and addressing technical and non-technical queries regarding the operationalization of the customer's E&C (Ethics & Compliance) program, ensuring customer satisfaction. Managing user access to online platforms through cloud-based solutions and Single Sign-On (SSO), utilizing Product Admin functions. Worked as an AOD (Admin on Demand) for four major clients, a premium service providing dedicated assistance to clients in launching their training programs for their users, at an additional fee. Effectively creating, launching and assigning training sessions to hundreds of users (clients) via the Catalyst platform while also addressing their queries. Participating in weekly client calls to discuss upcoming training launches, select training courses etc. Generating Excel reports to track the completion status of courses for all users and sharing them with clients. Performing tasks on behalf of customers using LRN's proprietary applications, and utilizing ticketing tools such as Jira, Outlook and Zendesk to track queries.

Primary responsibility involves resolving issues encountered by clients while using our applications. Handling the Procurement Tool "SMART by GEP". Coordinating with B2B customers via email and phone to address their SMART tool-related issues. Analyzing and comprehending customer concerns regarding the SMART tool, and internally coordinating with the development team for prompt resolution.  Ensuring achievement of agreed Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) targets. Conducting training sessions for new joiners of our US-based client via WebEx sessions.Business Development AssociateROLE: To drive the Sales of Procurement product by reaching out to potential customers in the US market, alongside managing the existing customer accounts. Assisting the buyers and suppliers with the procurement product related issues. Pursuing leads and moving them through the sales cycle. Reaching out to the procurement stakeholders and support deal execution. To drive the customer conversation and manage customer relationships, post deal gets finalized. Managing information and MIS through mapped team members and track optimize productivity on training delivery & business along with the compilation of reports for trainings conducted across locations. Worked on tools like Sales Force, Inside View, Hoovers etc.

Worked as a Business Development Manager and Assistant Editor for one of the company's Publications - MRO Business Today Research based work on organizations and reach out to the potential customer base. Business promotion via meeting, events, advertising etc. Proof reading and editing of news content on fortnightly basis. To ensure that the sales funnel is updated and maintained on a regular basis. To Manage and keep the team motivated by arranging various training program

Worked in Customer Service & Booking team for Germany export, which is mainly responsible for assisting customers and vendors on Operations related queries and process for meeting SLA and TAT Handling EDI bookings and resolving customer’s export related queries. Communicating with sales department to file rates for shipment. Educating the customers regarding vessel sailing and deadlines. Coordinating and proactively updating customers regarding container pick up-return and informing about incremental cost, if any delays.  Well versed with global systems like GCSS, RKEM, CODS and GSIS.

Worked in the role of a Sr. Customer Service Executive handling inbound and outbound calls for customers regarding mortgage payments. Managing customers for a leading Mortgage Company in the USA. Maintaining the database for the payment received and processing, alongside providing client assistance in resolving the queries. Sensitizing customers to meet the deadlines to make timely payments and to avoid potential default. Tracking and advising customers to make their monthly mortgage payments, and assisting them on the payment processing. Coordinating with Internal stakeholders and publishing fortnightly reports

Worked for International Back office of British Airways Customer Relations. Objective was to provide the best-in-class service to customers and flyers of British Airways on reservations, complaints, queries, requests etc. Efficiently worked on passenger reservation system such as Amadeus and Nomad. Analyzed British Airways passengers’ complaints and provided relevant solution to their queries in an efficient and friendly manner to retain British Airways loyalty as per ISO Standards. Managing British Airways Executive Customers Club members (Frequent Flyers)  Conducted training sessions for team members on different work processes and provide updates on British Airways airlines policies and procedures. Proficiently performed Quality Checks for the team and prepared quality report for inspection. Impart training to the new staff on the standard System and Tools.