Christopher Ferrante Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

Apple Support Specialist

Provides “Tier 2” support for the OIG staff using LanDesk Service Desk Management Software, DRA and HEAT.Responds to problems, testing and installing new network management software and providing IT staff with technical assistance and training.Supports eCopy paperless office solutions as well as the HHS and OIG proprietary web and client based applications.Administrates and supports the HHS Accellion transport server, Administrates and supports the RSA, PGP Desktop and PointSec encryption technologies.Utilizes server management and monitoring software to assure network, AD, exchange and blackberry performance.Maintains network services such as DHCP, AD, and DNS and SharePoint.Maintains the Aventail SSL-based VPN Remote access and Microsoft Routing and Remote Access solutions for WashingtonSupports the monitoring and maintaining of Anti-virus software capability.Monitors health of the OIG network including security and virus threats, misconfigured devices and other problem areas such as traffic bottlenecks or overloaded devices, route optimization or any other correctable hardware/software issues using appropriate software and security tools.Schedules and monitors Video Teleconferencing meetings with Tandberg equipment and softwareMaintains inventory database of equipment

Provides “Tier 2” support for the OIG staff using LanDesk Service Desk Management Software, DRA and HEAT.Responds to problems, testing and installing new network management software and providing IT staff with technical assistance and training.Supports eCopy paperless office solutions as well as the HHS and OIG proprietary web and client based applications.Administrates and supports the HHS Accellion transport server, Administrates and supports the RSA, PGP Desktop and PointSec encryption technologies.Utilizes server management and monitoring software to assure network, AD, exchange and blackberry performance.Maintains network services such as DHCP, AD, and DNS and SharePoint.Maintains the Aventail SSL-based VPN Remote access and Microsoft Routing and Remote Access solutions for WashingtonSupports the monitoring and maintaining of Anti-virus software capability.Monitors health of the OIG network including security and virus threats, misconfigured devices and other problem areas such as traffic bottlenecks or overloaded devices, route optimization or any other correctable hardware/software issues using appropriate software and security tools.Schedules and monitors Video Teleconferencing meetings with Tandberg equipment and softwareMaintains inventory database of equipment

Telephone Support Representative

Point of contact for the day to day technical needs and operations of the Hewlett Elementary School as well as secondary technician for the other schools in the district.Responsible for the maintenance and support of district-wide backend infrastructure including servers and networking hardware. (Cisco switches and Windows Server and Exchange technologies).Responsible for imaging, deployment and maintenance of computer hardware and software district wide using various technologies including (FOG, Symantec Ghost Enterprise, WSUS and ScriptLogic)Maintained and repaired projector equipment and interactive whiteboards.Maintained office equipment including faxes, scanners and printers.Evaluated and recommended different hardware and software for future district projects and deployments.Construct network scripts as needed for clients using VBScript and Batch files.Oversee technical projects from conception to completion.Responsible for the maintenance of over 2,000 computer systems with varying operating systems and hardware.Deployed and maintained client / server antiviral software solutions from Computer Associates.

Provided "level-2" on-site, telephone and remote technical support for all 2,500 computers (Mac / Windows / Linux) and mobile platforms (BlackBerry / Windows Mobile / iPhone) campus-wide using an office maintained ticket system.Responsible for complete life cycle care and support of Apple computer hardware and software from Mac OS X versions 10.3 to 10.6 campus wide.Responsible for supporting Novell NetWare and GroupWise issues.Responsible for the management and maintenance of all Mac 10.5 servers.Implemented Apple NetBoot deployment for Apple Computers on campus. Responsible for the deployment of computer labs, including, desktop hardware deployment and operating system image creation using Norton Ghost imaging software.Responsible for the maintenance of office equipment including, faxes, printers and projectors.Participated in the planning of technical projects and oversaw completion.Construct network scripts as needed for clients using VBScript and Batch files.Responsible for the mentoring, training and oversight of student technicians.

Infrastructure Support Technician - North East Region.

Oversaw technical projects from conception to completion.Designed, deployed and maintained complete network solutions for small to medium size business customers utilizing primarily Microsoft, 3Com and Cisco software and hardware technologies (from cables/hubs/switches/routers to server and workstations and application installations - Windows Server 2000 - 2008 / Exchange 5.5 - 2007 and Windows 2000 - Windows Vista desktop software) in accordance with Microsoft "Best Practice" guidelines.Constructed network scripts as needed for clients using VBScript and Batch files.Monitored and maintained servers and backup solutions for over 100 individual small and medium sized businesses.Deployed and maintained client / server antiviral software solutions from Symantec, Trend Micro and Grisoft.Performed on-site PC desktop and server software and hardware maintenance and upgrades.Supported Apple operating systems from 10.1 - 10.5 with experience in 10.4 server.Configured and supported Dial-in and IP VPN connections for various clients. Setup and maintained network devices such as switches, routers, printers for various business customers.Provided on-site, over telephone and remote technical support for various computers and mobile platforms.Resolved issues with Microsoft desktop and office software including, Microsoft Office Suite, (Outlook, Word, Excel etc.) and from various other software vendors.Scheduled appointments for each employee based on skill set and qualifications.Trained, oversaw and interviewed new technicians, Technical team lead and support contact.

Designed and deployed a gigabit network environment utilizing Cisco routers with 3Com and Bay Networks switches. Directly responsible for upgrading previous NT 4 / 98 network infrastructure to a Windows 2000 server / client infrastructure and then responsible for the infrastructure upgrade to Windows Server 2003 and XP.Designed, deployed and maintained 5 individual Windows 2000 / 2003 domains with varying client-side operating systems including Windows 98 / 2000 / XP and NT and Mac OS 9 / X.Responsible for the maintenance of over 5,000 computer systems with varying operating systems and hardware. Coded network login scripts, managed and maintained user accounts and access rights using Active Directory and Group Policy structure.Responsible for the maintenance of office equipment including, faxes, printers and projectors.Provided help desk and on-site technical support and troubleshooting using an office maintained ticket system.Responsible for the deployment of computer labs, including network cabling, desktop hardware deployment and operating system image creation using Microsoft Sysprep and Acronis and Norton Ghost imaging software.

Education record

High School Diploma, General Studies