Me&I Waste Service Centre Team Manager
Maple Lodge
Managed a team of ME&I Waste Despatchers and Data Admin covering most of the Thames Waste Water region, providing support & advice when required. Ensuring the effective co-ordination of the team & be the first point of contact for Field Team Leaders for escalation of issues or during events. Ensure that individuals are equipped to perform effectively. Undertake monthly one to ones, & complete appraisals.Monitor, audit and report on service performance against standards &… Show more Managed a team of ME&I Waste Despatchers and Data Admin covering most of the Thames Waste Water region, providing support & advice when required. Ensuring the effective co-ordination of the team & be the first point of contact for Field Team Leaders for escalation of issues or during events. Ensure that individuals are equipped to perform effectively. Undertake monthly one to ones, & complete appraisals.Monitor, audit and report on service performance against standards & processes, identifying and proactively addressing issues and problems.Build good working relationships with Field Teams & Team Leaders, providing information and advice. Investigate and respond appropriately to issues.Provide “expert” input to planning & reactive processes.Monitoring of job backlogs, correct coding/recoding of jobs in association with the schedulers.Monitor & ensure effective use of Maximo & other systems.Fire officer for the WOCC building and responsible for PAT testing. Show less