Christopher Fipps Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Wilmington, North Carolina Area

• Providing unmatched customer service and technical support to customers in the child nutrition industry for a nationally ranked software company. • Demonstrating a high level of technical competence in working with complex integrated systems. • Exercising proficient knowledge of the MS SQL Server, Microsoft Windows operating systems, networking functionalities, Microsoft Dynamics CRM and the Meals Plus Software Suite. • Resolving connection and security issues via remote desktop… Show more • Providing unmatched customer service and technical support to customers in the child nutrition industry for a nationally ranked software company. • Demonstrating a high level of technical competence in working with complex integrated systems. • Exercising proficient knowledge of the MS SQL Server, Microsoft Windows operating systems, networking functionalities, Microsoft Dynamics CRM and the Meals Plus Software Suite. • Resolving connection and security issues via remote desktop links. • Formatting and modifying data and CSV files to import student information into the software as well as exporting data specific to customer needs. • Setting up jobs to automate exporting data from Meals Plus to an FTP server to enable student information systems to upload data into their program.• Multi-tasking to handle internal and external communications with customers and the EMS team. • Bridging the gap between sales and the technical account specialist position through the up selling of other modules of the software suite.• Troubleshooting client machines to effectively support the Meals Plus Software package.• Writing knowledge base articles to document improved ways of providing solutions to software issues. • Training customers on the software package using web-based training, phone calls and on-site training.• Communicating with leadership and the team to support a strong team environment.• Entering product enhancement requests to developers to better integrate customer needs with the software.• Traveling within the US for administrative and end-user training for Go-Lives during software implementation. Show less

Huntersville, Nc

• Built strong customer relationships, loyalty and retention through exceptional sales/service through presentation, awareness and understanding of SABIC’s active product portfolio. • Drove customer centricity and growth of existing account base through proactive customer service.• Manipulated company-wide project data to transform exports into CSV format to load into internal analytic system.• Wrote knowledge articles to identify and implement solutions to system issues.•… Show more • Built strong customer relationships, loyalty and retention through exceptional sales/service through presentation, awareness and understanding of SABIC’s active product portfolio. • Drove customer centricity and growth of existing account base through proactive customer service.• Manipulated company-wide project data to transform exports into CSV format to load into internal analytic system.• Wrote knowledge articles to identify and implement solutions to system issues.• Utilized analytical skills to drive process improvements and customer focus throughout a Supply Chain environment. • Placed outbound proactive calls to new and existing accounts to identify opportunities, decision makers and related customer service needs. • Balanced cost and service in the best interest of both the customer and the company. • Prospected for increased volume and generated new leads to help close new business for new and existing customers.• Reviewed buying patterns of customers to understand demand spikes or shrinkage. • Analyzed customer erosion data to allow SABIC to maintain or secure new orders. • Successfully met or exceeded all individual performance metrics while also assisting with additional accounts due to employee shortage. • Responsible for servicing the Service Team’s largest SABIC customer portfolio as well as some of SABIC’s top customers Pelican, Tessy Plastics, Sonoco and Kohler (among many others) representing over $50 million in revenue. • Educated customers through training and troubleshooting of various online company resources and databases.• Addressed potential customer issues through project management and running daily reports to provide issue resolution for current claims, contributing to overall cost savings for the company. Show less