Christopher Flagg Email & Phone Number

Corning, New York, US

Cincinnati, Ohio, US

• ★ Provided governance and leadership over the Wireless Network Engineering function. Evaluated the present state and collaborated with senior leadership and cross-functional teams to plan the network's future state..
• Architected and executed the strategic wireless vision. Conceptualized, designed, and implemented scalable enterprise wireless solutions, developed design standards, conducted capacity planning, and monitored progress.
• Partnered with executive leadership and cross-functional stakeholders. Ensure alignment and provide strategic advisement on technology strategies, risk mitigation, opportunities, and business strategies.
• Worked with service desk team to diagnose wireless scan gun issues to implement a new OS and distribution, cutting wireless troubleshooting calls down by 75%.
• Worked with Service Now team to create the workflow for wireless coverage and troubleshooting. This allowed for ticket resolution improvement through the Service Desk and Engineering by 63%.
• Researched and vetted vendors for WSS to cut down on using the infrastructure team freeing up 20% more time for other projects.

South Bend, IN, US

• ★ Led the stabilization of the IT environment, developing and executing the company’s technology strategy to coordinate the delivery of services and direct development of solutions, ensuring reliable, stable, secure.
• Authored roadmaps, policies, and procedures. Created measurable and trackable metrics, instituted new processes, and re-engineered existing processes to establish and continuously improve technical performance and.
• Performed network design and capacity planning.
• Managed network security solutions, including firewalls and intrusion detection systems, as well as all network hardware and equipment, including routers, switches, wireless, all network connections including Internet.
• Provided and managed remote user access through a VPN connection.
• Ensured network connectivity of all networked devices.

Elkhart, Indiana, US

• ★ Responsible for daily PC, Server, and Network Operations for Elkhart, Goshen, Nappanee, and Middlebury. Maintained and made network changes for the multi-site environment.
• Instrumental in the cleanup of Global Policies and Active Directory restructuring.
• Built and Administered Citrix Xenapp 6.5 environment consisting of a 4 virtual server farm.
• Experienced with VMWare environment.

Cincinnati, Ohio, US

• ★ Responsible for monitoring and troubleshooting a vast array of computing and networking issues.
• Provided problem-solving skills to PCs, servers, switches, and routers for more than 100 clients.
• Worked with users during mid and overnight maintenance periods.
• Responded to customer calls and/or visits, which translated into high levels of customer satisfaction.
• Analyzed the facility functions, including power, and equipment (customer and company).

US

• ★ Maintained phone systems, data/phone wiring, and Exchange Administration. Diagnosed and repaired problems to ensure minimal disruption.
• Worked with the Network Engineer and served on a committee for an internal VoIP system.