Christopher Flaherty Email & Phone Number

Chapel Hill, Nc, Us

Rock Hill, Sc, Us

Rock Hill, Sc, Us

Product Owner with a focus on "3D Sprint," 3D Systems' exclusive software for preparing and optimizing CAD/Mesh data for the additive manufacturing process.• Maintain development task system through issue triage, sprint planning, and backlog refinement• Conduct team scrums• Deliver program status reports / presentations • Manage feedback cycle and direction regarding multiple product features • Create sample models for various teams such as marketing, QA, & development• Assist with new feature review and documentation, including product Help Topic design • Create training / demo materials including videos and materials for training, releases, documentation and tutorials• Coordinate with technical support teams on escalations.

Rock Hill, Sc, Us

Product Applications Engineer with a focus on "3D Sprint," 3D Systems' exclusive software for preparing and optimizing CAD/Mesh data for the additive manufacturing process. • Manage feedback cycle and product direction regarding generation of 3D-Printed Supporting Structure software feature & algorithms• Manage operations of on-site industrial 3D Printer lab and training of new users• Assist with automation of benchmarking and QA efforts by leveraging python-based scripting tools• Create sample 3D data for various development needs, such as QA, benchmarking, feature development, and content creation • Assist with new feature review and documentation, including product Help Topic design • Create training / demo materials including models, videos and materials for training, releases, documentation and tutorials, provide release readiness training on new features for staff in Sales and Support teams• Coordinate with technical support teams on escalations.

Leverage knowledge of a broad array of 3D Systems software & hardware offerings to serve as an effective technical resource for Technical Support, Engineering, Marketing, and Sales teams. 3D Systems is a provider of 3D Printing and 3D Software technologies. Responsibilities include:-Provide Tier-2 oriented customer support for complex & escalated issues with engineering software.-Manage operations & maintenance of on-site production-grade 3D Printer Lab. -Produce 3D modeling content & sample 3D printed parts for Marketing & Sales teams.-Collaborate with Engineering, execute 3D Printer Lab tasks.-Fulfill numerous administrative tasks for Technical Support Team. -Provide internal support for Engineering, Marketing, and Sales teams.

Member of a diverse, talented team of technical engineers, who provide support for 3D System's wide array of CAD, Mechanical Inspection, and Reverse Engineering Software, as well as production-grade 3D Printers and blue-light 3D scanning hardware. Responsibilities included:-Provide tier-1 oriented customer support such as licensing & installation troubleshooting.-Provide advanced product support for a wide variety of customers, with timely completion of low-volume/high-skill tickets from engineering clients as a focus. -Provide internal support to Sales & Marketing teams. -Facilitate a customer-feedback system of bug and enhancement reports via Atlassian JIRA. -Maintain and expand a Parature-based product knowledgebase.

Smithfield, Nc, Us

Primary job functions included process planning and improvement, work measurement/KPI development, and investigation of safety, quality, and efficiency on a per-process basis. Provided technical support to operations, in maintaining safety, quality, and efficiency. Focus was on Lean Six Sigma concepts such as continuous improvement and waste elimination, as well as developing quality engineering skills and concepts.