Christopher Floden Email & Phone Number

Fort Campbell, Kentucky, United States

Maintain and update CAIRS directory database to include Copper adds, Fiber adds, moves, changes, and trouble tickets regarding telephones and data.Process work orders to provide fiber and copper connectivity to 26,000 phones and 1500+ buildings spanning Fort Campbell.Met department and team goals working independently and as a team to review all tickets for TMS, Outside Plant, Inside Plant, VoIP services via Remedy and CAIRS portal to ensure accuracy and completion of data prior to creating work orders.Resource to team members along with frequently being selected to handle additional special projects resulting in converting or relocating 600+ phones in the past 4 months.Work directly with Service Members and Department of the Army Civilians to coordinate smooth and seamless transitions from analog or ISDN telephones and convert them to VoIP.Work with the CAD office and DCO Switch Technicians to ensure Fort Campbell infrastructure is accurate and current when establishing fiber paths or demolishing buildings.Proficient in Remedy, TMS, CAIRS, Consortium Web Conference, Tennessee OneCall Services, Microsoft Office applications, AASTRA devices, Tone Commander Devices, and DISA approved Cisco VoIP telephones

Ft. Campbell Ky

Maintain and update CAIRS directory database to include Copper adds, Fiber adds, moves, changes, and trouble tickets regarding telephones and data.Process work orders to provide fiber and copper connectivity to 26,000 phones and 1500+ buildings spanning Fort Campbell.Met department and team goals working independently and as a team to review all tickets for TMS, Outside Plant, Inside Plant, VoIP services via Remedy and CAIRS portal to ensure accuracy and completion of data prior to creating work orders.Resource to team members along with frequently being selected to handle additional special projects resulting in converting or relocating 600+ phones in the past 4 months.Work directly with Service Members and Department of the Army Civilians to coordinate smooth and seamless transitions from analog or ISDN telephones and convert them to VoIP.Work with the CAD office and DCO Switch Technicians to ensure Fort Campbell infrastructure is accurate and current when establishing fiber paths or demolishing buildings.Proficient in Remedy, TMS, CAIRS, Consortium Web Conference, Tennessee OneCall Services, Microsoft Office applications, AASTRA devices, Tone Commander Devices, and DISA approved Cisco VoIP telephones

Fort Campbell Ky

Store Manager accountable for seven employees that span two branch stores seventy miles apart overseeing operation which includes establishing financial goals to maximize sales, profit, Sales to Stock Ratio, productivity, turns, and inventory.Actively support and implement appropriate EEO laws and programs within the Exchange while complying with applicable directives, policies and procedures.Evaluate and enhance customer service and satisfaction by promoting sales, ensuring adequate merchandise is in stock, and ensuring all team members are trained and adhering to policy.Exceeded annual goals of the company and store through increasing profit by 2%, increasing the bottom line by 2%, and decreasing inventory by 10%.First line IT support for all computers, routers, hubs, and any other devices. Proficient in use of DigiPos, RPOS, ASAP, RMDS, Kronos, Work Load Planning, Inventory Tool, PC, Excel, and Microsoft Office. In addition to completing all mandatory annual training and taking 6-10 voluntary courses and classes offered.