Christopher Foley Email & Phone Number

Texas, United States

Southlake, TX

• Responsible for leading the dissolution of Centralized Services and the conversion to Brokerage Operations including the scheduling and training of Associates from both business units and providing regular status.
• Redesigned the manual transfers process for Brokerage Operations with an eye toward outsourcing to another area of the business while managing a team of full time and temporary Associates, ensuring all service level.
• Successfully transitioned the manual transfers process to the Mail Center by providing training to Associates in multiple locations and remaining a knowledge base as the transition reached its conclusion.
• Led the Communications work stream for the annual Professional Development Expo by leading the Marketing & Communications team in creating marketing materials, drafting/editing corporate communications, creating.
• Interpreted survey results provided by hundreds of associates from across the country and identify specific categories and patterns, which are then used to improve the quality of offerings for future Expos.
• As Marketing & Communications Lead for TD Ameritrade Professionals, assembled and a team of specialists from across the organization to create a comprehensive marketing strategy, strong digital presence and.

Westlake, TX

• Devised new research and review methods for follow-up, which enabled Associates to streamline their daily activities, and placed us in a position to promote learning new skills and job sharing with other departments.
• Responsible for daily work-flow assignments divided among associates and reporting team status to management via daily meetings attended by heads of other departments within the division.
• Acted as Subject Matter Expert for the Operations business units and took ownership of escalated issues from Associates, correspondents, and retail clients until complete resolution had been achieved.
• Provided consistent feedback to associates throughout Operations in an effort to improve performance and efficiency and increase morale and worked with management on all levels to devise new and more efficient business.
• Participated in beta testing projects of all new software rollouts and provided insight into business requirements and associate needs as well as participating in various special projects and focus meetings designed to.
• Worked continually to identify ways to best utilize Associate’s unique skills and coordinated with management to facilitate growth opportunities through additional training and cross-training with other departments.

• Hired in advance of the release of the organization’s new web-based product suite; learned and supported the company’s legacy products and earning certifications in RentRoll 2000 and Fair Credit Reporting Act during.
• Called upon to assist the Quality Assurance and Development teams in testing efforts over multiple platforms to ensure compatibility and diagnose any potential defects and rerunning tests to ensure proper fixes.
• Created the role of Account Manager for the Product Support team in an effort to redesign the department to better meet the needs of a new product and new client base.
• Product Manager for the OneSite program suite responsible for supporting the Product Leads within the Product Support team during the beta roll out of the program and into the full release.
• Helped organize and oversee a product support summit designed to create a bridge between the Support, QA, Sales and Development teams so that each department could build a better understanding of how their roles impact.
• Responsible for internal training for the OneSite suite; Liaison between Sales, Training and Implementation, Product Support, Quality Assurance and Development to create a positive and seamless client experience from.

Bachelor Of Arts (B.A.), Historical Studies

Graduated Cum Laude, Final GPA: 3.71

Associate Of Arts, Liberal Arts

Graduated Cum Laude, Final GPA: 3.61