Responsible for overall store operations, sales and margin performance and management of all store personnel. Leading teams and reacting with agility to internal and external factors; Developing key relationships, including customer, workforce and community that improve business results; and Empowering teams to deliver superior customer service that produces positive business results. Accountable for overall store expenses, merchandising standards, policy and procedure compliance, safety, security, supervision, training, mentoring and scheduling of all personnel and any other duties as assigned.Lead, coached and motivated associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Created and managed a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store. Partner with Talent Management Team to successfully manage the rotational program at the Associate Manager level.

Responsible for the overall customer and sales service culture within each location. Accountable for managing sales performance and identifying sales opportunities. Developed overall store strategies and tactics to increase sales, service and operational performance goals. Focuses on associate training, development of top talent, providing positive and constructive feedback, and appropriate coaching and counseling. Demonstrated Servant Leadership by motivating and inspiring associates to create a customer-centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty.Responsible for hiring; merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations' concerns. Responsible for performance management of all associates. Also, participates in networking and creating positive relationships within the community. Acted as a Change Champion, initiating and supporting change.Managed inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.

Managed 3rd party contractors and city departments to ensure proper deployment of proprietary 2.4 GHz wireless devices within a 51 square mile network.