Christopher Foot Email & Phone Number

Egham

VIP IT support engineer Migrated several users from Hotels4U to Thomas Cook keeping all their data in the transfer and setup images on laptops and desktop using Citrix and SCCM, also installed required additional programs, VPN and printer drivers etc. also demonstrated how to use the Thomas Cook system and various bits of software, Acted as point of contact for outside contracts installing the Network and Phone configuration and printer setup and configuration, the clients range from senior managers to Directors.

Maintained network and servers, create user accounts, setup SIMS accounts, maintenance of all AV equipment and computers and laptops, monitor wired network for faults and upgrades, install new computers and AV equipment into new rooms or room swap rounds, setup AV and computer/projector for assembly’s and special events, Used active directory tools to manage the AD environment & DHCP & DNS, install new network wiring and switches etc. where needed, including programming of switches with Vlans etc. In addition installed CCTV over Lan and VOIP phones. Also installed Smart boards, projectors and all cabling, changed toners in printers and repaired mechanisms when broken. Managed the backup system Microsoft DPM sc2012, also used deployment tools in SC2012 to deploy operating systems and programs, staff required support at home with their router/wireless setup for VPN routing, plus general support while offsite.

White Waltham

Supported customers on phone or e-mail providing them with all needed information relating to their requirements and advising where needed. Installed all IT and maintained all equipment throughout the company, this includes Servers and client devices, hire laptops, also repairing LCD and DLP projectors, in addition LCD and Plasma screens sometimes to component level. I performed Electrical safety testing on all the companies’ equipment.It was also necessary for me to take hire bookings and coordinate the Van driver, also booking jobs and processing from start to finish, generating quotes, confirmations and invoice. Testing all equipment for faults and any missing parts on return from clients.In addition I would become delivery man and project engineer for larger jobs.Gave Training where needed to customers and staff.

Reading, United Kingdom

To support dealers in the field and on the technical support desk, following problems through, and advising the factory on any problems or special requirements, keeping log reports and other documents for tracking purposes. Installing projectors in board rooms and video cubes in control rooms, also installed plasma screens, LCD screens, Video conference, equipment and audio support devices and building racks. In addition he has programmed various Crestron systems and configured all the equipment he installed, including 3D visualization suite, Video conference, Cave system, Home cinema & Digital cinema in Cinema complexes, Boardrooms, Setup soft edge blending, colour-matching and precision image setup for critical visualization scenarios. Repaired all products to component level and board level. Have given training to Barco dealers and Barco staff on Barco products in UK and Belgium, in the use and routine maintenance also repair to component level, In addition field support was needed in private houses or large corporate head offices, most of the contact was direct with end users/customers, and not dealers .

Reading, United Kingdom

To carry out service and advise customers on repairs and requirements for all the Company’s product lines; there was a large amount of editing and duplication required. Installation of large projects and computer networks into customer’s sites required adaptive attitude, this was in addition to day to day repairs and maintenance on customers’ sites, and in the workshop. Technical support phone cover for all products to customers, including installations in the field in front of customers. This involved the installation of equipment, cables and some software work for Crestron and custom Server systems.

Pangbourne

Responsible for all service and technical support, including commissioning; also repairing boards to component level and providing quality control of all received goods. Other responsibilities included the day to day maintenance of the group’s capital equipment, which ranged from IBM PC's to small hand-held equipment and some building maintenance. We had 5 staff.

Pangbourne

Appointed to manage design projects from conception to production samples, including the use of CAD equipment for the design of printed circuit boards and circuit diagrams, whilst maintaining budget control and logistics with the customer. Also acted as support engineer for the rest of the group, including RACOM Broadcast; this also required some installation and commissioning.

Reading, United Kingdom

During the first six months was solely responsible for the repair of professional Video and Audio equipment. For the last two and a half years was responsible for a large proportion of sales leads, including demonstrations and following up by advising customers on configuration and systems.

Reading, United Kingdom

Joined the field service department as trouble-shooter. This position involved servicing to component level, and was both field and bench orientated. Also acted as service manager on an ad-hoc basis.

Reading, United Kingdom

Joined this company as apprentice and attended college on day release for five years. This gave an invaluable insight into all aspects of running a company, from French polishing to accounts. The main benefit was hands-on tuition from the beginning. Remained with the company after my apprenticeship for a further 5 years, became senior engineer with two apprentices under my direction.

Electrical And Electronics Engineering, Distinction 1981

H.N.C. In Electronics (Including Digital), Distinction 1975

Radio & Television Servicing, Credit 1973

Introductory Training Course, Pass February 2003

Dale Carnegie Course In Effective Speaking And Human Relations, Bronze April 1977

P.A.L. Encoding & Decoding, Credit 1980