Christopher Forbes Email & Phone Number

Boston, Ma, Us

Watertown, Massachusetts, Us

Cambridge, Ma, Us

-Served under the VP of IT as RIM’s first Senior Desktop Support Manager for both Cambridge Offices and Labs by providing primary on-site support to its over 250-person staff engaged in developing targeted T-Cell therapies in a Windows/Mac hybrid environment -Leader of a successful 3-month project to migrate IT MSPs under the direction of the VP of IT and MSP PMO including assisting in vendor selection, migrating account management, migrating OKTA/Azure/Sophos tenants, deploying endpoint management, developing service desk SLA’s, escalation paths, workflows, and selection of a new MSP on site daily resource -Evaluated and documented all IT infrastructure, hardware, business apps, software licensing, cloud assets and troubleshooting information into one central IT Wiki -Accountable for maintaining relationships with various IT vendors for hardware, software, infrastructure and cloud assets including hardware purchasing/forecasting -Responsible for employee IT onboarding and off-boarding and collaborates with key stakeholders in HR, recruiting, and practice leads to analyze, develop, and improve processes -Worked closely with the VP of IT to develop and implement a Strategic IT Roadmap to strengthen our security posture, lessen financial burden, and improve IT end user experience -Global Admin for Azure AD, 365, Exchange, SharePoint, Intune, OKTA, Mimecast, and Zoom

Bethesda, Md, Us

Bethesda, Md, Us

-Served as the IT Site Lead for Evidera’s Waltham office by providing primary on-site IT support to its over 85-person staff of research scientists including but not limited to hardware refreshes, onboarding, offboarding, Mitel phone system management, network support, video conferencing support, mobile devices, Intune/Azure/SCCM, software and app support -Joined the PPD Asset Management team focused on improving the company’s asset management procedures following the Lean Six Sigma methodology earning a yellow belt -Acted as project manager for Evidera’s mobile phone migration in 2019 for 200 users -Experienced in leading teams of techs in support of global triage issues and systems migrations including migrating Evidera endpoints, apps, and accounts into PPD systems after the acquisition and becoming the liaison for PPD IT to Thermo Fisher IT during their acquisition -Primary contact point for Teams Live producing many high-quality Town Hall events for C-Suite, XLT, SLT, Global IT, Global LABS, Global Finance, and the Vaccine Sciences Division -Primary point of contact providing 24/7 VIP IT support for Evidera’s founder and Chief Scientist in all matter’s mobile, hardware, software and time-sensitive escalations -Authored many technical guides including “Producing and Presenting Teams Live Events” -Responsible for resolving urgent X Matters IT escalations and identified a pareto issue in 2019 and then created a guide for the solution and distributed to the larger DTS and Help Desk team resulting in a significant decrease in user account lockout incidents -Appointed as the IT Lead for a satellite office of 30 users in Montreal and responsible for providing secondary remote IT support for a PPD Vaccine Trials LAB in Kentucky -Involved in hiring, training and mentoring DTS technicians across the global BU

-Worked within a team of 30 technicians in a growing MSP to provide remote and on-site support to clients in the Greater Boston area, nationally and internationally -Elected to travel internationally to Asia to provide on-site cyber security support for clients -Responsible for traveling to different states to set up medical offices from the ground up including installing modems, firewalls, patch panels, switches, phone systems and desktops -Provided on-site support 3 days a week in an IT Systems Administrator role for an office of 200 -In this fast-paced environment I gained a significant amount of technical hands-on experience including but not limited to MS 365 Office Apps, Citrix, Skype, LogMeIn, GTM, Windows Server and AD, networking, iOS/MacOS, Java, Adobe products, QuickBooks, Google Apps, Timeslips, Salesforce, ConnectWise, Okta, AWS, VoIP phones and WAP installations -Performed rotational on-call duty to provide IT support after hours and on weekends

Newton, Massachusetts, Us

-Provided Help Desk/remote and on-site support to clients of various sizes in the Boston area

Dover, Nh, Us

Responsible for cataloguing, disassembling, testing, and repairing various computer and electroniccomponents in accordance with ISO 9001 proper ESD handling and safety procedures.Responsible for overseeing a Hard Drive testing and repairing operation including multiple fortyport testing machines and more than fifty individual units running proprietary software.Helped build and maintain the IT infrastructure of a 12 person company that doubled in sizeover 5 years.

Associate Of Science (A.S.), Community Leadership

Education record