• Mentored and advised technical support managers and customers on cold chain issues• Engaged with industry associations and customers to develop guidance and best practices • Reviewed and updated quality procedures and supplier agreements• Developed company’s Dangerous Goods Training program, courses and oversee training

• Developed regulatory-compliant training programs for product and technical topics • Monitored and reported on industry best practices and standards• Managed airlines and freight forwarder accounts to ensure quality compliance• Reviewed and developed airline and forwarder quality systems and procedures

• Assisted customers and Sales Managers to qualify leads and determine proper packaging• Investigated supply chain issues, determined root causes and proposed improvements• Created self-service tools for load and refrigerant calculations• Developed best practices for product use

• Met with prospective customers to discuss their needs and provide good/better/best options • Priced equipment, prepared proposals and followed up with customers to close sales• Expanded national market coverage by developing 5 new sales agencies• Developed new products to increase product line• Coordinated trade shows, created product literature, advertisements, and technical articles