Contacted customers for technical issues related to hardware, software and networking via email/chat and phone in a healthcare environment. Analyzed and diagnosed issues using troubleshooting techniques to assist customers and advise/educate them according to procedural guidelines. Provided positive customer experience according to company standards.

Maintained open communication with customers and overseas partners  to update all parties on order and shipping changes. Reviewed and signed  documents on behalf of clients in line with power of attorney limitations.  Applied standard tables and knowledge of law to calculate duty and tariff  payments of each shipment. Tracked shipments processing through  customs and other agencies and obtained clearances.