Christopher Fox Email & Phone Number

Chapel Hill, Nc, Us

New York City Metropolitan Area, Us

• Conducted IT audits for general and application controls for clients.• Reviewed client IT policies and procedures to ensure compliance with best practices.• Constructed audit test plans utilizing NIST, ISO 27001 and 27002, SOC2, HIPPA, PCI, GDRP• Interviewed owners, supervisors and end users to determine correct application and functioning of controls• Prepared written report for Executives/Stakeholders that explained the vulnerabilities and provided recommendation for mitigation.• Researched and documented security recommendations and outline a roadmap for implementation.

Manage, supervise and provide technical advice on telecommunications systems to over 50 offices company-wide.• Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria.• Document plans, requests, activities and specifications and report on them.• Program features, design networks and systems and allocate resources as necessary.• Monitor and test systems and peripheral equipment and troubleshoot problems.• Evaluate systems performance level and improve capabilities as needed.• Oversee and coordinate telecommunications activities.• Cooperate with management to develop staff and improve their skills.

San Ramon, California, Us

Assist/lead in the design, installation, implementation, integration and troubleshooting of site telecommunications systems, including SIP, VoIP, and network-based technologiesPerform add/change/delete requests in state of the art Hosted VoIP PBX platformTroubleshoot and configure IP phones (Polycom, Cisco, and others)Interpreting industry standards to ensure the integrity of our platform engineering designs and vetting all methods of procedures (MOPs) to ensure technical standards are metTroubleshooting and provisioning of all customer voice services such as Call Groups, Virtual Receptionist, voice endpoints and 3rd party servicesActs as back up to Network Administrator in regard to troubleshooting the phone systems and connections as well as connectivity between sites

Austin, Tx, Us

Perform routine preventive maintenance to ensure that machines continue to run smoothly,building systems operate efficiently, or the physical condition of buildings does not deteriorate.Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.Diagnose mechanical problems and determine how to correct them, checking blueprints, repairmanuals, or parts catalogs, as necessary.Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenanceactions, following checklists.Interface with and support the multi-functional teams including marketing and sales, development engineers and designers, electrical/software/firmware engineering, quality assurance, purchasing, supply chain logistics, HSE, service and manufacturing engineers, both internally and externally, to determine the design information to collect to deliver to the manufacturing sites.Ensure all required preventative maintenance is scheduled and completed in a timely mannerProvide budget input for annual maintenance cost from external vendors

Rochester, New York, Us

Modify, design, configure, test, and deploy system and portal changes - including but not limited to fields, tables, forms, views, charts, reports, dashboards (including Power BI), business processes, workflows / Power Automate, templates, entity forms, entity lists, web pages, page templates, and web rolesMonitor and maintain security to ensure existing and new users have proper access. Incudes administering user accounts through Azure, permissions, security role, web rolesMaintaining/Monitoring of Windows server, Virtual platform & Active directory in POS system environmentConduct testing and participate in the configuration of application software in a production environment during version upgrades or system rolloutsResponsible for accurate documentation of user interaction and proper escalation channels to remediate issues.Maintain data within tracking tools which will be used to monitor support levels and the team's ability to successfully meet the business units' support requirements.Ensuring business continuity in the IT operations and coordination with the other departments and within the group

Setup of software on clients workstations and servers.Install & configure client-side software updates.Software maintenance and troubleshoot errors with clients and development team.Maintain and administer computer networks and related computing environments including network security, computer hardware, systems software, applications software, and all configurations.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,and replace defective components when necessary.Investigated and escalate endpoint security alerts if indicators of compromise or policy violations are found.

Stamford, Ct, Us

Provided help desk support with end-users and upper level staff regarding business technicalissues. With a focus on security and protecting client personal information.Worked effectively with Tier 2 support to gather necessary information regarding status andcompletion time or escalated tickets.Supported the malfunction of firewalls, network connection and security, routers, cables, and hardware equipment.Read technical manuals, confer with users, or conduct computer diagnostics to investigate andresolve problems or to provide technical assistance and support.Refer major hardware or software problems or defective products to vendors or technicians forservice.Maintain records of daily data communication transactions, problems and remedial actionstaken, or installation activities.Install and perform repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.Answer user inquiries regarding computer software or hardware operation to resolve problems.