Manage a team of researchers in Google Workspace focused on Docs and Sites. Focused on integrating AI capabilities into our products to create the next generation of productivity tools.

Founded UXR consultancy and focused on building products for older adults.- Conducted end-to-end qual and quant UX research projects for clients including AARP’s Age Tech Collaborative, Visa, and a number of venture-backed startups. - Built homegrown participant recruitment network of 500+ by collaborating with 11 senior centers across the country to obtain diverse research samples for studies.- Developed process to rapidly assess ideas and prototyped several in-house products including an AI-powered digital literacy assistant and an easier-to-use trash can.

Managed a team of 8 researchers and research operations specialists while periodically conducting high-priority research projects. Owned UXR study approval processes, participant recruitment, vendor management, and relationships with Legal and Privacy. Drove planning for UX research resources and aligned team objectives with company priorities. Led human factors engineering research to ensure products met FDA standards for safety and effectiveness.- Increased team productivity by 50% while maintaining high rates of stakeholder and direct report satisfaction- Led human factors validation for ARDA, the first machine learning product at Alphabet to earn CE mark- Led UX research for Lumi, a wearable baby sensor with software and multiple hardware components, from initial conception in 2017 through launch in 2019

Managed an internal team of researchers completing studies for projects across the company. Led UX research for Lumi, a wearable baby sensor with software and multiple hardware components, from initial conception through launch.

Lead UX researcher on Google+ in the Social product area.- Completed logs analysis using parametric survival models to identify drivers of user retention in a data set of 5 million rows; work informed UI restructuring and experiments that increased user retention rates by 30%- Identified the reason for a decline in iOS App Store star rating and convinced the team to reinstate a deprecated feature, increasing App Store rating by half a star

Quantitatively analyzed Google.com and YouTube user data and AdWords revenue trends to identify advertiser opportunities. Lead data analyst for sales team managing $180 million in annual revenue.

Conducted quantitative market research for healthcare and CPG clients.