Christopher Franzoni Email and Phone Number
Christopher Franzoni work email
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Christopher Franzoni personal email
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Hello Everyone! I'm Christopher, a diligent professional with extensive experience in delivering software implementation and consulting services, along with conveyance of introductory and advanced software training to team members.My ability to analyze customer requirements and providing product as per agreed Service Level Agreements has been well appreciated over the years.What makes me stand out from rest is proficiency in following:• Software: MS Office, Confluence, JIRA, Salesforce, Tableau, Thunderhead, Upoint, Lotus Notes, PeopleSoft, RSA Security, Workday, Google Analytics, PowerBI• Language: SQL (intermediate); HTML / XML (intermediate); Java (novice); SAS/JCL/BFQUERY (novice).• Operating Systems: IBM / DB2 Mainframe, & Windows.Employers recognize me for possessing years of success in Project Management, Business Analysis, and Customer Information Systems Implementations.Over the years, I have developed a stellar record of managing large project teams including high quality deliverables that meet or exceed timeline and budgetary targets.My communication, interpersonal, relationship-building, analytical, and strategic management skills are second to none.If you want to know more about me, feel free to reach at franzonich@gmail.com
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Practice Manager And Dc Client Team ManagerWiproNorth Charleston, Sc, Us -
Practice Manager / Dc Client Team ManagerWipro Sep 2022 - Present
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Consultant IiBenefitfocus Jan 2021 - Sep 2022Charleston, South Carolina, United StatesWithin this job role, I am assigned with the task of assessing add-on services, along with the impact on other solutions to develop future action plans accordingly. My duties comprises of developing risk identification and mitigation strategies through constant monitoring of projects. I am responsible for identifying customer needs and demands, while managing vendor negotiations as per business requirements.Some of my achievements within this role are as follows:• Leveraged expertise in delivering complex solutions for COBRA, direct billing, and consolidated billing projects.• Created reports and ran audits to ensure data integrity for clients.• Led workshops for internal training managed high-profile projects, such as development and documentation of new processes for the CSS team.• Directly liaised with customer to troubleshoot issues and ensure seamless workflow.• Engaged with new / existing customers and fostered long-term professional relations.• Administered testing and troubleshooting of year-long project on a new platform to ensure complete compliance with set goals and objectives. -
Project Manager IiBenefitfocus Sep 2019 - Jan 2021Charleston, South Carolina AreaAs a Project Manager for Benefitfocus, I organized internal / external project team members to coordinate project responsibilities. I was entrusted with ensuring quality level and implementation of COBRA, and CDH projects within the scope, time and cost framework. Furthermore, I identified and integrated changes within business processes to develop strategies and plans that focused on business development. Moreover, I also ensured complete compliance with policy numbers and rate plans under COBRA, while collaborating with key customers.Below listed are my achievements within this position:• Successfully managed numerous COBRA and CDH implementations from inception to completion.• Maintained accountability for overall quality of project by quickly addressing and mitigating escalations.• Met and surpassed stakeholder's expectations on consistent basis.• Achieved consensus by collaborating with stakeholders and managing project team disputes.
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Db Client Technology Analyst IiAlight Solutions Dec 2017 - Aug 2019Houston, Texas AreaAs a Lead System Analyst, I collaborated with technical and non-technical stakeholders to discuss business needs, software functionality, and test results. The organization showed faith in me to increase team morale by provided constant feedback and individualized support when needed.Some of my note-worthy accomplishments for this role are listed below:• Customized software as per customer requirements through a team of eight located both onshore and offshore.• Redesigned and streamlined business process tasks by implementing waterfall methodology.• Created project scheduled and deliverable plans, along with delegation of tasks to team members for effective utilization of resources. -
Lead Systems AnalystAon Hewitt Dec 2012 - Dec 2017Houston, Texas Area• Developed project plans (migration schedules, deployment tasks) and re-engineered business process tasks to enable customers to execute enterprise human resource outsourcing projects to improve customer’s organizational efficiency.• Provided recommendations to customer’s leadership team on feasibility of executing human resource outsourcing projects (defined benefits workflow); received significant praise from Fortune 50 client for exceptional follow through.• Served as a primary point of contact between technical and non-technical stakeholders to communicate business requirements (retirement workflow), software functionality (content development), and testing results (front-end, UAT). • Managed a team of eight staff who were located both onshore and offshore (India) to ensure appropriate customization of software to meet customer’s needs. Provided team members feedback on performance and recommended promotions.• Managed the development of deliverables (performance testing, shared services, test plan reviews) across teams -
Systems AnalystAon Hewitt Jun 2009 - Dec 2012• Developed training plans (tool usage) and classes to ensure HRO implementation to users of varying technical capabilities. • Provided significant coaching to onshore and offshore teams so they could independently provide training on the use of development tools, test case identification and analysis briefs for review. • Worked with third party providers to test the security of the benefit site for client (“ethical hacking”). • Reviewed and analyzed large population jobs (frozen benefits, minimum distribution, lump sum window) in QA function.• Presented findings from QA activities to senior leadership team and provided a set of recommendations for improvement in delivery to customer from people, process, and technology perspectives.
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Setup Configuration AnalystHewitt Associates Aug 2007 - Jun 2009• Configuration and testing of provisions to ensure client requirements were met or exceeded. • Performed numerous functions including the development and execution of test scenarios (personal communication statement), use case development (pension benefit), calculation accuracy, testing (positive and negative scenarios), debugging (system errors), reporting (SQL results), and communication of status to leadership team
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Sales AssociateTarget Jun 2001 - Aug 2007
Christopher Franzoni Skills
Christopher Franzoni Education Details
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Management Information Systems, General
Frequently Asked Questions about Christopher Franzoni
What company does Christopher Franzoni work for?
Christopher Franzoni works for Wipro
What is Christopher Franzoni's role at the current company?
Christopher Franzoni's current role is Practice Manager and DC Client Team Manager.
What is Christopher Franzoni's email address?
Christopher Franzoni's email address is ch****@****cus.com
What schools did Christopher Franzoni attend?
Christopher Franzoni attended James Madison University.
What skills is Christopher Franzoni known for?
Christopher Franzoni has skills like Leadership, Management, Microsoft Office, Strategic Planning, Systems Analysis, Microsoft Excel, Social Media.
Who are Christopher Franzoni's colleagues?
Christopher Franzoni's colleagues are Nitin Gupta, Puditakula Sairam, Thulsi P, Lavanya Rajasekar, Chandra Shekar, Yash Kansal, Neha Yadav.
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