I am responsible for overseeing a portfolio of 12+ enterprise clients, delivering a world class customer experience journey by taking charge of the overall customer relationship, increasing adoption, ensuring renewals, identifying upsell opportunities and enhancing customer satisfaction and account growth.I collaborate closely with clients to plan their marketing technology stack and application roadmap initiatives, conducted strategic business reviews, and serve as the primary point of contact for escalations. My role involves managing multiple customer accounts across a wide range of organizational tiers with a strong emphasis on building and enduring customer relationships through onboarding, optimization, mentorship, and growth. Additionally, I assist with clients with user adoption strategies, conduct application demos, assist with product configurations, develop account based KPIs, provide best practice consulting, and identify growth opportunities for customers.

I served as a Customer Success Principal, responsible for overseeing 10+ clients and driving the adoption of Aprimo's platform while ensuring overall client success. This role involved managing application metrics, conducting design optimization audits, facilitating quarterly business reviews, promoting best practices adoption, and enabling feature utilization. I also handled services delivery and addressed issue escalation. My primary focus was on engaging with customers to accelerate their adoption of Aprimo solutions, aligning closely with the Customer Success Director or Manager to promote best practices, manage customer adoption and success metrics, and facilitate growth and renewal.

I served as the Manager for Brand & Marketing Technology under the Digital Assets System and Content Deployment Team. In this role, I am an integral member of the Digital Customer Experience team under Global Marketing. As part of this team, I am the Solution Manager for an Enterprise Digital Asset Management system where I manage day to day run support while supervising a global team of technical support leads and analysts. I oversee the run stream of the DAM governance committee and UX community, responsible for deciding the direction, functionality, performance and UX of the system. I led the new DAM selection project from RFI, RFP, configuration, and migration from a legacy DAM to a new DAM, successfully launching under a 6-month fixed time constraint, resulting in a $100K cost savings.

During my time in these roles, I executed the roll out of three successful digital systems within the Multimedia Division of Global Marketing including an Online Video Platform, Digital Asset Management system and an Interactive Content Delivery system. These tools were rolled out to over 100 contributor users and 20,000 global consumer users. The Online Video Platform served as an integral part of Schneider’s internal and external video communication. As part of this position, I managed a small support team and oversaw projects, training, and education. I served as a liaison to external vendors to optimize usage, enhance functionality and improved delivery for all of Schneider Electric’s global businesses.

I began my career on the Trading Floor of the New York Stock Exchange where I quickly learned to adapt to a fast-paced environment where I supported hundreds of brokers and specialists in high-pressure situations where attention to detail and time management skills were essential for daily success.

• Served as liaison between brokers and Institutional and Money Management trading desks in buying and selling securities on the trading floor of the NYSE• Monitored activity in stocks and tracked firm’s positions for over 1.5 million shares per day• Analyzed market conditions to determine the best time to execute orders• Informed institutional desk of changes in the market that may have affected transactions