• Strategic HR Leadership: Lead comprehensive HR strategies to align with organizational goals, fostering a cohesive and productive work environment.• Client Consultation: Act as a trusted advisor to multiple departments, offering tailored HR solutions to address unique challenges and needs.• PowerApps Development: Design and implement PowerApps applications to streamline HR processes, enhancing user experience and operational efficiency.• Power Automate Expertise: Leverage Power Automate to optimize workflow automation, ensuring seamless integration and reducing manual tasks.• Process Enhancement: Constantly evaluate and refine HR processes, identifying areas for improvement and implementing best practices to drive efficiency.• Data Management: Oversee the collection, storage, and analysis of HR data, ensuring accuracy and leveraging insights to inform decision-making.• Cross-functional Collaboration: Partner with departmental leaders to understand their specific HR needs and provide solutions that foster growth and productivity.• Continuous Learning: Stay updated with the latest HR trends, technologies, and best practices, ensuring the organization remains at the forefront of HR excellence.• Employee Engagement: Drive initiatives to boost employee morale, retention, and satisfaction, creating a positive and inclusive workplace culture.

Prior to acquisition, collected items for due diligence and employee files Extracted all the information from the previous HRIS system, Paycom, and transfer all files (I-9, employee files, job descriptions, offer letters, compensation plans) to the new HRIS system, UKG Attended any court hearing and testified on behalf of Balboa Capital Worked closely with in-house cousel on any investigations or potential liability or risk Conducted meetings with managers of various departments with varying topics such as new policies and procedures and employee relations Organized open enrollment for all employees with new medical/dental/vision/401k/life insurance plans Rewrote all job descriptions in the firm and analyzed job functionality, exemption statuses, and salary grades Restructured organization charts with new mapping of management structure and hierarchy and reporting structures Managed the recruiting team and established new processes to coincide original process with the Ameris recruiting process Sent out all offer letters and new hire documents (finger print instructions, background checks, tax forms, banking information, employee handbook, etc.) Developed the offboarding process with exit interviews, termination paperwork, deactivating all accesses in system and/or building and parking, obtaining equipment from any remote employees) Facilitated any payroll adjustments such as raises, bonuses, California payroll laws, and taxes Verified any ACA reporting from preacquisition and transferred reporting to Ameris Bank Investigated any employee relations issues Issued any disciplinary actions, if necessary, up and to termination Establishing new COVID-19 protocols for in-office employees and updated as the state and local laws changed Partnered with the Learning and Development and the Diversity, Equity, and Inclusion teams

Maintained the HRIS system, Paycom, and assisted with any tax form updates, employee files, vacation plans, benefit plans uploads, ACA reporting, and login issues Established any reporting features, in Excel, for new hires, position openings, new hire projections, and forecasted budgeting Worked closely with the legal team on any potential risk or threats Maintained any compliance needed such as for the EEOC, OSHA, and the state of California Completed any unemployment claims Reviewed and completed any Verification of Employment Worked closely with Payroll on any bonuses or commissions and benefit pricing Onboarded new hires and processed all forms (I-9 and background checks) Managed all offboarding procedures and facilitated equipment shipping for remote employees Investigated any claims brought to the Human Resources department, documented all aspects of the case, and sent any disciplinary actions, if necessary up and to termination Conducted Open Enrollment and communicated types of plans and prices Continued and maintained the 401k plan and conducted Non-Discrimination Testing on plan Completed the 1094-C and 1095-C forms Updated and maintained COVID-19 protocols with state and local laws

Conducted full cycle recruiting for the following positions: Verification of Benefits Specialist, Utilization Review Coordinator, Payments Specialist, Medical Records Specialist, etc. Posted job ads (Indeed, Zip Recruiter, and LinkedIn), conducted interviews for both remote and in-person positions. Initiated a succession plan for employment levels and developed a career plan for employees deemed with management potential. Conducted exit interview and coordinated any related COBRA benefits. Programmed laptops for new hires with all necessary programs and accesses. Utilized the HRIS and payroll system, Paychex, for all compensation and benefit tracking. Adjusted all exempt and non-exempt salaries for California’s 2021 minimum standards. Reevaluated all department compensation plans and readjusted salaries for current market values. Formalized any raises or changes to an employee’s compensation package and coordinated these changes with the owner and the employee’s director. Oversaw the original benefit package and considered other alternatives and expanded the benefit package to include dental and vision. Oversaw the 401k account and conducted Non-Discrimination Testing. Established Multi-State payroll taxes in Florida, Texas, Tennessee, Arizona, Nevada, Washington, and Washington DC. Administered IT support for the team and advised improvements in Salesforce, Kipu, Office 365 (Microsoft Word, Excel, Outlook), Adobe PDF, Apple MacBook, and other technical questions. Conducted Inventory control for new hire laptops, extra monitors, mice, keyboards, wires, and any other hardware or software needed. Initiated a “Back-to-Office" initiative and accounted for Proof of Vaccination, locations of desks, mask mandates, and any updated to the COVID-19 regulations.

• Created social media campaign on LinkedIn and YouTube to generate more leads. • Redesigned the website for more ease of use and website retention. Added website to Google to specifically target new clients. • Added an SEO Marketing campaign to get found on Google and other search engines for keyword search and location-based search. • Created content for YouTube, LinkedIn, Instagram, and TikTok utilizing skills with video editing tools (Final Cut Pro) and Photo editing tools (Photoshop). • Generated an audience of 30,000 people 5 Million views.• Utilized Sales Navigator on LinkedIn generate new leads, follow up with prospective clients, and enter into new markets.

• Created Excel Sheets for organizing employee names, insurancepolicies, insurance premiums, and performance evaluations. • Reorganized employee records by creating a new system offiling, and establishing grounds for electronic employee records.• Condensing and consolidating new hire paperwork into a fillableelectronic PDF.• Created Excel Sheets for organizing current and previous clientinformation, industry analysis, and prospect list analysis.• Collected information on prospects, sorting by industry size,previous clients, region, and likelihood of retaining. • Created charts and graphs to best visualize information andpresent the information to the board and partners.• Democratized the information received and sorted withsuperiors, and let the board and partners read and interpretfinding.

Assignment at Musick Peeler & Garrett • Entered incoming checks into Accounts Receivables in DOS based system.• Wrote checks for any Accounts Payable to vendors and for partners use.• Used typewriter for any correction paperwork to the IRS• Utilized process management and efficiency protocols to current antiquated systems for a means of quality control.

Assignment at Musick Peeler & Garret• Sorted and evaluated resumes for potential candidates, then scheduled interviews for the Director of Personnel to conduct the interview.• Completed paperwork for current employee’s suggested raises, and sent out transmittals to different departments for finalized raises.• Added any changes in employee profiles (raises, benefits, address/ telephone number changes) in DOS system.• Tracked MCLE paperwork for current lawyers.• Prepared exit paperwork and calculated final numbers for any employee leaving the firm.

· Started as an Account Manager; communicated with insurance companies on behalf of our clients (Doctor’s offices) to check patient policy information, claim status, and payment information.· Restructured workflow with new systems and processes for efficiency and a scalability model.· Documented processes and designed specific training material for current and incoming employees, including off-shored team. · Frequently in contact with schools for new associates or internships.· Placed ads on Indeed and Linkedin for new positions · Sorted through applicants to find most qualified candidates· Focused on a scalability model for the business as more clients signed on and a larger team was needed.· Utilized Microsoft Excel to document process and find gaps and areas of improvement.· Created training material for current and new employees to facilitate process management using Microsoft Word on topics such as step by step guides to TotalMD, Zoho.com, Salesforce, internal company standards, and Microsoft Excel templates.· Established an offshore team to retain current, in-house employees and redirect their efforts to highly skilled labor, such as communicating with insurance companies about payment cycles and EFT transfers.· Created new training material for offshored team as to improve their quality and efficiency. · Started initiatives to dwindle paper consumption by more electronic billing, electronic check transfers, cloud-based filing system (Box.com), and online phone system to document phone calls (Ring Central).

· Utilized applicant tracking system (Recruitee.com) to track applicant progress.· Frequently called candidates to schedule on-site interviews, conducted phone interviews, and followed up with candidates.· Coordinated with team members to schedule and conduct interviews for multiple clients in Southern California.· Introduced new training material to improve hiring practices and improve retention rates.

· Responsible for opening and closing the store by myself or with a team. · Met Key Performance Indicators while under pressure from upper management and corporate. · Maintained high levels of Customer Service in a fast paced and demanding customer environment.