Christopher Frey Email & Phone Number

Plano, Tx, Us

Labor Strategy:- Developed and implemented comprehensive workforce management strategies.- Enhanced productivity and operations across processes, systems, and metrics.- Collaborated with Food & Beverage and Marketing teams to support growth and customer engagement.Planning & Analysis:- Managed annual/quarterly labor planning and financial forecasts.- Maintained labor standards for theatre and restaurant operations.- Conducted ad-hoc analyses for business-critical initiatives.- Improved timeclock accuracy (punches and approvals) companywide by 8%.- Created new reporting to track and improve missed breaks, callouts, and pay premiums.Software Administration:- Led administration of labor scheduling, tracking, and management systems.- Partnered with showtime scheduling optimization team to develop new tools.- Ensured optimal support from scheduling and timekeeping tools.- Rolled out new timeclock hardware nationwide.Execution Support:- Influenced stakeholders to improve performance and results.- Identified and spread best operating practices.- Optimized labor scheduling and resource allocation across Cinemark’s domestic circuit.- Enhanced reporting and analysis on labor utilization and KPIs.- Successfully managed field labor budget process.- Implemented various "quality of life", compliance, and labor optimization enhancements within the Workforce Management system.- Completed multiple labor time studies to optimize labor standards.Talent/People Leadership:- Oversaw a team of 2-3 specialists.- Managed performance, mentoring, coaching, and training.- Set the example for team behavior and fostered a collaborative work environment

Plano, Tx, Us

Plano, Tx, Us

- Oversaw Operations: Managed three locations in Greeley, Boulder, and Ft. Collins, generating over $7.5 million in annual revenue.- Concept Launch: Successfully opened Cinemark’s third dine-in concept, MovieBistro.- Leadership Development: Trained and promoted multiple Assistant Managers to General Managers and corporate roles.- Operational Turnaround: Revitalized Boulder location within nine months, enhancing team performance, boosting audit scores by 30%, and increasing food & beverage sales by 15%.- Financial Management: Expertly handled P&L, budget creation, payroll, inventory, and performance management.- Customer Satisfaction: Maintained top 5% guest survey responses company-wide.- Audit Excellence: Achieved top internal audit and EcoSure (food safety) results across the company.Training Programs: Developed and implemented comprehensive front-line training programs company-wide.- Interim Leadership: Stepped in as Interim General Manager multiple times, managing multiple locations simultaneously.- Special Projects: Selected seven times for the Special Workforce and Training Team (SWATT).- Mentorship: Served as a Subject Matter Expert for the Centers of Excellence Team, mentoring struggling locations and General Managers.- Assessment Administration: Conducted assessments for high-performing Assistant Managers for promotion

- Supervision: Oversaw multiple locations in Northern Colorado and Omaha, NE.- Employee Engagement: Achieved a 20% year-over-year increase in Employee Engagement scores.- Award-Winning Leadership: Recipient of the 2012 Leadership Award.- Operational Management: Directed operations generating over $5 million in annual revenue.- Financial Oversight: Expertly managed P&L, budget creation and implementation, payroll, inventory, and performance.- Team Development: Trained and developed Assistant Managers, leading to their promotion to General Manager roles.- Comprehensive Management: Ensured excellence in guest services, scheduling, and facility management.

- Entrepreneurial Leadership: Founded a company in 2000, starting from scratch with no investment capital.- Service Expansion: Specialized in Residential and New Construction cleaning services.- Revenue Growth: Successfully grew the company to $5 million in annual revenue without any capital infusion.- Operational Excellence: Developed and implemented comprehensive procedural guidelines, cleaning systems, protocols, forms, and financial reporting procedures.- Team Management: Supervised a team of 5 regional managers and 60 employees across Kansas and Colorado.- Dual Role Management: Effectively performed all CEO responsibilities while maintaining high performance in a full-time role at Cinemark Theatres

Plano, Tx, Us

- Supervision: Managed locations in Overland Park, KS; Baton Rouge, LA; El Paso, TX; Danville, CA; and Northern CO.- New Location Launches: Successfully opened new locations in Baton Rouge, El Paso, Ft. Collins, and Boulder, CO.- Leadership: Directed teams of over 150 associates and managers.- Financial Management: Expertly handled P&L, budget creation and implementation, payroll, inventory, and performance management.- Operational Excellence: Ensured high standards in training and development, guest services, scheduling, and facility management.- Assessment Administration: Conducted comprehensive assessments for managerial promotions.- Award-Winning Performance: Four-time President’s Gold Club selection (2000, 2002, 2003, 2006) for being in the top 10% of General Managers.- Operational Turnaround: Transformed the Danville, CA location within 14 months, significantly improving guest satisfaction and building a well-trained, engaged, and high-performing team focused on guest service and cleanliness.

Bachelor Of Applied Science - Basc, Organizational Leadership

Associate'S Degree, Business Administration And Management, General

Education record

Education record