Christopher Friedrich Email & Phone Number

Denton, Texas (Tx), Us

Irving, Texas, Us

• Scheduling of office and on-call coverage.• Reduced MTTA from 3 hours to 5 minutes over a year.• Standardized Confluence KB for recurring issues and requests.• Built Jira analytics dashboard for Service desk and development teams.• Network CVE monitoring.• Change management.• Automated device imaging with Fog server.• Security auditing automations implemented via Google Admin.• Developed training documentation for new IT employees.• Patch management.• Automated user on-boarding/off-boarding process nationally.• Manage 1200 users across 52 sites nationwide with 2 help desk analysts.• Legal investigation/hold requests.• Office opening acquisitions and project management. • Opened 32 office nationwide in 12 months.

Irving, Texas, Us

• Initial point of contact for corporate agents.• Provide a mean time to acknowledge of >95% and mean time to resolve >90% within SLA agreements.• Create Confluence documentation to standardize service.• Automation of device imaging and general user administration tasks.• Administration of O365, Gsuite, Adobe, Forti Manager, VPNs, and VoIP, Slack, JIRA.• Administrative OS duties in Windows 11, 10, 7, 8, Server 2012, 2016, 2019, multiple Linux distros, and Mac OS.• Salesforce Administrator.• MDM management through Gsuite.• IDS/IPS and security monitoring solutions.

• Provide technical assistance for computer systems, software,hardware, and networking infrastructure.• Respond to support requests meeting and exceeding SLArequirements.• Utilize ticketing systems to track events and solutions.• Provide troubleshooting across all modalities for multiple corporateenterprises.• Create and implement multiple communications systems includingsecure networks for financial and healthcare enterprises.• Work with vendors to interface multiple modalities with ERP systems.

Sunnyvale, Ca, Us

• Inspected and assembled testing wafers from GaAS substrate.• Operated multiple testing tools including microscopes/stereoscopes/auto-scopes, variable voltage ovens, die attach, high stress pressurized chambers, plasma ash cleaner, testing nodes, and wafer probers.• Manufactured and assessed VCSEL laser dies in a state-of-the-art clean room environment with very sensitive material.

Boadilla Del Monte, Community Of Madrid, Es

• Collected and transmitted data gathered from designated retail stores primarily using a hand-held scanning device.• Exceeded defined standards of work volume, quality, accuracy, completeness, and timeliness.

Houston, Texas, Us

• Operated ship loader and complex rail-car to conveyor to ship systems in the process of loading Soda ash. • Along with operations, maintained, repaired, and diagnosed system problems for preventative maintenance and system breakdowns. • Operated a wide breadth of heavy equipment to complete tasks, including man lifts, forklifts, skid steers, diesel-electric locomotives/rail-car trolleys, hydraulic cable systems, conveyors, and pneumatic gates/valves/dust collectors.

Stamford, Ct, Us

Grand Rapids, Michigan, Us

• Backroom to shelf sorting/stocking while meeting manager set quotas. • Maintained/installed product displays and store appearance while providing excellent customer care.

Satellite Beach, Florida, Us

• Fulfilled subcontractor work such as wiring Ethernet, installation of router/switches. • Installation of workstations with VM ware, installation of servers and setting security protocols based on customer needs, and installation of digital messaging boards (LCD).

Toledo, Ohio, Us

• Developed and maintained social media campaign, created/ instituted a loyalty rewards program, developed intellectually with a third party for mobile app development. • implemented radio/print/mail ad schedule, maintained/installed all POS systems (wiring, hardware, firmware, software, security) and remotely monitored systems. • Created and implemented digital menus with third party paid advertisements (i.e. Pepsi). • Alleviated customer complaints pertaining to above systems, reporting directly to CFO and CEO.

Bachelor'S Degree, Information Technology Cybersecurity

Weapons Systems