Jr. Admin L2
Included configuring various settings as well as troubleshooting a wide range of issues and advising customers on their best course of action for any given scenario as well as teaching them how to use the interfaces. Issues I did not have access to resolve I would escalate.- Configure DNS- Troubleshooting email delivery problems and advising customers on email client configurations.- Educate the customer on billing procedures and provide information about their account and any suspensions they may have due to non-payment or otherwise as well as help them use the interfaces and helped them make changes to their billing terms or account.- Troubleshoot and connection issues (mySQL, FTP, SSH) and advise on proper configurations.- Troubleshoot any issues with their website not working including but not limited to suspensions due to billing or violation of our terms of service, CPU/MySQL usage limits, database connection errors, DNS related issues, minor configurations of various CMS software such as wordpress, joomla, magento and others which may include minor coding for php configurations, Apache settings, or database configurations among the most common issues.- Troubleshoot and correct 500 errors, 403 errors, and 404 errors.-Assist other agents in troubleshooting issues weather it was simply educating them more or doing it for them if they did not have access.- Supported customers with cPanel and primarily Apache servers as well as some windows servers.- Helped customers learn how to use the cPanel and WHM interfaces,
