Implementation Specialist for IBML

Seasoned professional with 20 years’ experience in remittance processing operations for a super regional bank. Controlled an annual operating budget of $+5 million dollars. Staff included seven direct reports, three supporting personnel, and over one hundred operations associates. Responsible for the long term retention of a portfolio of Fortune 500 lockbox accounts generating 14 million transactions per year. Creating over 23 billion dollars in annual deposits for the bank.Provided operational support for treasury management sales executives and product managers, providing customer tours and support for new customer implementations and training. Providing management for three in-house lockbox sites and three regional lockbox sites. Providing custom reports to senior management. System Administrator responsible for managing access and user rights into critical financial systems. Managed support and setup for Opex "CertainScan" software and "Rimage" for both lockbox and payment reconciliation. Maintained ImageRPS application, as well as implementation of new customers within the application. Managed multiple vendor relationships for hardware and software vendors for lockbox Operations.

Managed a team of ten individuals responsible for: quality metrics, ImageRPS back-end support, Image Cash Letter (ICL) file creation, association services, distribution, and systems analysis. Along with providing remote support for both retail and wholesale lockbox in four in-house sites and three regional sites. Providing training to the payment processing team in all facilities. Providing custom reporting to Senior Management, along with PowerPoint presentations of process improvements and error mitigation. Managed user rights and system access while supporting multiple financial systems including NCR itrans, Opex Falcon and CertainScan software, Rimage (CD creation), Opex MPS40 using SQL, ImageRPS, and Mavro software.

Providing remote support for both retail and wholesale lockbox in four in-house sites and three outsourced sites. Provided custom reporting to senior management, Managed user rights in system access. Supported multiple systems including NCR itrans, Opex CertainScan software, Rimage, Opex MPS40 database, ImageRPS, and Mavro software.

Managed a team of 20 Associates for weekend payment processing. Holding team responsible for quality metrics, improving overall teams quality by 20%. Improving Gallup poll results by 2.5 basis points resulting in a 4.97 Gallup score.