Christopher G. Email & Phone Number

Chantilly, Virginia, United States

Washington Dc

Crystal City, Va

Improves standard operating procedures by creating a more automated process and still maintain compliance with the Army’s Headquarters Enterprise Network (HEN) Information Assurance requirements.Agencies Trusted Agent Security Manager and Trusted Agent for the Contractor Verification System that provides Common Access Cards providing computer, and physical access for contractors for the Special Inspector General of Iraq Reconstruction (SIGIR) agency.Assists in the overall operations of the IMO and ensures effective coordination with the Information Management Support Center technicians.Setup, and troubleshoots the agency video teleconferencing system for Washington\Baghdad offices by connecting both Army, and State bridgeheads.Creates training manuals for Outlook, virtual private network, and file sharing for our remote agents in the field.Works with investigations on evidence hard drives by scanning and uploading to the network for review. Orders, sets up, installs, and troubleshoots all agency printers/faxes/copiers and work with vender on maintenance contracts.Assist with the development and delivery of new user/remote employee training. Grant permission levels and security groups of agency network folders, and non-person entity (NPE) that provide access.

Falls Church, Va

Respond to telephone, electronic mail, and/or walk-in request for support for all systems and equipment within the Information Management Support Center (IMCEN) Service desk for over 15,000 customers.Perform hardware and software troubleshooting as well as hardware/software testing and installation.Lead project for single sign on Common Access Card (CAC) on the client side. Consistent top twenty closer of multi-tiered agency using Remedy help desk software. Detect, contain, and eliminate virus infestations and remove spy ware. Provide one-on-one desk side training for customers requiring assistance on specified software applications and/or IT equipment.Ensure technical safeguards are maintained to provide users controlled access, integrity of electronic mail, applications, and user data.Manage computer accounts in Active Directory for non-classified internet protocol router network (NIPRNET), and SIPRNET.

Chantilly, Va

Overseeing the company’s day-to-day technical helpdesk function including user needs, inventory management, new hire staff, and budget.Supervised three help desk representatives; write up performance reviews, interviews, and coordinates helpdesk efforts with other divisions.Initiate set of standards, processes, and procedures for the company’s help desk operations.Maintain documentation on common issues of in house development order system, Outlook, and peripherals. Provide rapid response to clients and software updates.Manage and create reports from ticket tracking application to provide metrics to the Director of Information Systems.Plan and lead IT training sessions for new remote employees using portable printers, cameras, and laptops. Responsible for IT procurement and asset management using remote software to track serial, and asset tags and are uploaded to the Sequel database for all desktops, laptops, printers, and cameras.

Dod Personnel Security Adjudications

Net + Certification

A+ Certification

Computer Information Systems