Organization of inbound emails. Digital detective/ preventing spam attacks

• Performed validation checks for account holders and booking travelers• Investigated accounts and bookings using the information provided by the customer, in addition to internal and external fraud tools• Analyzed information and made conclusions in an efficient manner about the legitimacy of the account/booking• Made justifiable decisions in regards to the evidence found and relating that to how to proceed with the customer• Provided insight into new ideas which would improve and add to the current processes in place• Provided customer support via inbound and outbound calls, emails and validation checks• Investigated existing account holders for suspicious or fraudulent behavior • Utilized specialty databases to recognize the increased threat of an existing account and act upon that information in an efficient manner

Customer service agent for over 60 different companies. Supervisor/ dedicated agent for Learn Our History, an educational DVD series directed toward home school families.I explained product capabilities, placed product orders, processed refunds and returns, and answered customer inquiries.