Participate/Host customer kick-off calls; Work with PM to develop training/implementation plan and schedule; Perform customer business process reviews; Consult with customers to find software and process solutions to current business processes; Perform full software demos; Assist customers with software setup (user profiles, master files, system control files, reports, schedules, etc.); Write or assist customers with writing standard operating procedures (Operations, Accounting, System Admin); Train all users how to use the software (Onsite, Online); Assist with Go-Live activities; Provide customer software support; Provide implementation services for new install and upgrade customers; 25-50% Travel

Participate/Host customer kick-off calls; Install customer telephone banking software (Windows 2000 server/VOIP); Train customers how to use and administer telephone banking software; Provide Level 2 support; QA new versions of software; Create training manuals and quick handouts for telephone banking; Create e-learning presentations, courses, and test for employee learning (Captivate); Create and Maintain database for easy storage and retrieval of documents (Access, SQL); VOIP setup; Banking regulation knowledge