Christopher Gallmeier Email & Phone Number

Call Center Telecommunication Design and Maintenance and Support: Designed and Maintain 75 agent call center, utilizing Mitel 3300 phone system, with prairieFyre and Oaisys call recorder. Managed contracts for system software & hardware maintenance. Negotiated contracts from phone line providers.Building wide Telecommunications Design and Maintenance and Support: Maintained an Avaya CS1000 phone system to support over 300 devices and 4 separate building tenants. Managed contracts for system software & hardware maintenance. Negotiated contracts from phone line providers.Purchasing agent for Business Equipment and Supplies: Purchase multifunction equipment, personal computers, scanners, printers, toner, and custom business forms.Manage and maintain all Business Equipment: From Help Desk functions to troubleshooting and repair of equipment.Manage Building’s DSX Access System: Worked with building owner and each tenant to design and maintain appropriate building access. This encompassed 6 building tenants and over 300 associates.Manage Building’s BOSCH fire and security system: Worked with remote security company, building owner and each tenant to maintain a secure environment for all associates and company assets. Supervisor of the Computer Operations department: This 24/7 Department is responsible for producing the majority of business documents, process user / departmental requests, work closely with warehousing staff with various functions and assisting the customer service department with customer communications.Electronic Data Interchange (EDI): Set up EDI transactions with customers & vendors as needed. Set up of AS2 direct communications with customers & vendors, trading X12 transactions.Network administration: Assist network administrator in most day to day functions of the network. Microsoft Active directory and Microsoft Exchange administration. Help desk support for PCs and installed software.

Listed skills include Microsoft Office, Customer Service, Troubleshooting, Microsoft Excel, and 35 others.

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  Henry Ford Community College