Worked in the Customer Affairs Department.1) Tasked to acknowledge and respond to customer complaints and complements by means of physical and electronic mail. 2) Scheduling of In-flight survey forms such that company is able to gather a random distribution of surveys, while ensuring that the survey quotas can be met.With the experience I gained working at SilkAir, I have a better understanding of the airline industry and am certain that this knowledge I gained would be… Show more Worked in the Customer Affairs Department.1) Tasked to acknowledge and respond to customer complaints and complements by means of physical and electronic mail. 2) Scheduling of In-flight survey forms such that company is able to gather a random distribution of surveys, while ensuring that the survey quotas can be met.With the experience I gained working at SilkAir, I have a better understanding of the airline industry and am certain that this knowledge I gained would be useful to me in the future. Show less

1) Successfully led a platoon size of 20 through Infantry Scout Platoon Course (ISPC).2) Commanded a small team in conducting reconnaissance missions, as well as day-to-day trainings and activities, ensuring the team’s effectiveness and readiness.