- Designs, implements and tests complex software applications for Dynamics and HIPAA-compliant CRM- Participates in the testing process through test review and analysis, test execution, and certification of software- Responsible for debugging, troubleshooting and developing technical solutions in the form of software patches related to software and setup errors- Creates workaround solutions when product procedures have failed and ensures issues are resolved in a timely fashion- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources- Handles complaints, troubleshoots customer/field issues, and provides appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Provides effective communication with geographically distributed team members

- Designed, developed and maintained software applications for Tier 3 support for Scorecards- Participated in requirements definition and use-case analysis- Provided input into application architecture and design- Partnered with SQA team to ensure that development, testing, documentation was completed accurately- Met personal/team goals including achieving client satisfaction goals- Handled complaints, troubleshooted customer/field issues, and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Kept records of client interactions, process requests and documents accurately- Followed communication procedures, guidelines, and policies

- Was responsible for debugging, troubleshooting, and developing technical solutions in the form of software patches related to software and setup errors for field engineers and customers- Identified and resolved problems in a timely manner; gathered and analyzed information; developed alternative solutions; worked well in group problem solving situations.- Created workaround solutions when product procedures had failed and ensured issues were resolved in a timely fashion- Escalated urgent problems requiring more in-depth knowledge to appropriate internal resources- Communicated design, reliability, and maintenance problems to appropriate internal resources