Christopher Garvey Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Us

• On-site white glove and remote support for a textile and manufacturing company • Oversaw all Active Directory and Group Policy changes • Managed day to day tickets thought Zendesk and Customer service tickets through Zendesk• Managed Configured and troubleshooted all leased Xerox Multifunction printers (6)• Migrated 70+ users to Avaya Cloud Phone system• Share drive to Sharepoint Migration for 5 Departments, 70+ Users • Managing customer service Avaya Cloud Phone system with Outlook and Zendesk integrations on-site desk and cloud phonesMaintained all on-site IT equipment including Datto Server for backups, HP 2910 POE switch and Cisco access points• Daily support of Microsoft 365 suite including One drive SharePoint • Managed on-site HIK vision security cameras and door access system • Proficient with Windows and Mac environments • Deployed Workstations through Microsoft Azure and oversaw all new hires and terminations (Laptops, Desktops, Tablets and Mobile phones)• Managing users and policies through active directory and Exchange admin console• Support for day-to-day applications, Adobe Creative Cloud, Demand Solutions, Exenta, Sage, Bitdefender, SentielOne, Forticlient VPN, Logmein, Kasaya and other various remote solutions • Maintained VM’s through AWS along with on Local machines• EDI proficient • Managed and maintained all on-site equipment, Various Xerox Leased Printers, Wacomm Tablets, IOS and Android devices • Experienced with network security troubleshooting • Experience with Cisco router configuration and troubleshooting

Blue Bell, Pennsylvania, Us

• Provided support for 26 Multimedia Agencies. • White glove desktop support assisting V.I.P clients daily on various OS systems and mobile devices. • Lead a team of 3 techs managing tickets from multiple location offering remote and on- site support. • Managed escalated tickets in a timely and professional manager. • Proficient on-boarding skills ensuring new hires have a positive comfortable experiences. • Managed users with Jam Client and Active directory.

New York, Ny, Us

Desktop and Application support to multiple NYU Facilities • Managed and assisted with Helpdesk tickets • Project Lead on setup of new science building • Printer and workshare setup and moves • In-charge VM Setup and maintenance • In-Charge of refresh project (300) (replacing outdated workstations) • conducted Departmental surveys of all equipment • Designed Floor plans to assist with Departmental survey

Bronx, Ny, Us

Migration of 300 Desktop workstations from windows 7 Premium to Windows 10. • In charge Imaged machines using SCCM (system central management) and coordinating deployment. • Upgraded each workstation with a 128SSD and 4GB RAM (Previously 80GB hard drive and 2GB of RAM). • Lifted and transported (30lbs) to various locations on campus. • Adding and removing workstations from domain password resets and group policy management using Active Directory. • Hardware repairs on various dell Models (OptiPlex 745 755760, 960 and 990) including Power Supply replacement, Thermal pasting, Heat Sync swap out and Motherboard replacement. • Printer troubleshooting (Xerox, Canon and HP) • Software support for Microsoft 365, Adobe Acrobat pro, • Remote desktop support for users in the Bronx, St Lucia and New Rochelle

Managed I.T needs for Various Hedge funds and non-profit organizations (Crestovo, Global Lyme Alliance, Shumway Capital) 300 users. • Citrix setup and applications support. • Remote Support 24/7 for clients in CT, Boston, NYC, Connecticut and San Francisco using Team Viewer, Bomgar, VPN VM Setup and other various remote desktop clients. • Responsible for Hardware deployment for new hires and repairs • Managed users with Active Directory • Hardware Support and on-site installations. • Server maintenance installation and configurations on Palo Alto, ASA and Cogent Server maintenance. • Experience in programming Shortel, Cisco, Polycom and Avaya Phones. • Implementing new solutions and hardware upkeep and upgrades. • Weekly Site visits to various clients.

Us

Managed Help Desk ticket system assigned and assisted clients in Greenwich (on-site), Hong Kong, NYC (on-site) and San Francisco. • 4 Month Project with a focus on Windows 365 migration • Deployed Laptops to new hires and summer interns (80) and responsible for troubleshooting hardware repairs and modifications. • Managed File sharing • Experienced in Help Desk Management Software. • Creating and deploying Images. • Hardware Support (PC, Mac and Mobile devices). • Printer support and maintenance (Xerox and HP). • Software support (Microsoft Suite 2016, 2013 and Adobe software products). • Entry level Network support including creating static IP addresses, installations and upgrades. • Mentored Year-up intern candidate in Help Desk management.

Us

Master Of Business Administration (Mba), Criminal Justice

Bachlors, Computer Information Systems