Christopher Gaskins Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Remotely providing Tier 1 and Tier 2 technical support for various international firms in the legal industry.• Serving as the initial contact for users reporting technical issues, requesting upgrades, installations, and other software/hardware/network matters.• Utilizing an internal ticketing system to precisely document all technical issues.• Collaborating with Tier 2 and 3 engineers on unresolved tickets, network outages and implementations. • Creating new articles and how-to guides for an internal knowledge base containing solutions and general information on commonly experienced technical issues.• Mentoring and providing training assistance for new service desk analysts.

o Responsible for the direct supervision of 5+ employees, while ensuring daily quotas are met and all due freight is shipped with no delay.o Responsible for contacting load, LTL, and critical freight carriers in a timely manner to ensure all loads are scheduled and accounted for.o Keeping up direct communication with the production area of the plant to make sure all products are made in time to meet their appointments.o Ensuring Material Handler duties were met on a supervisory level, providing support when necessary.

Atlanta, Ga

o Consolidating mail and processing shipping reports on a daily basis.o Preparing loads for shipment via UPS WorldShip & FedEx, among others.o Utilizing a forklift to maintain and organize the warehouse and update the inventory system.o Finishing manufactured products and preparing them for shipment.o Using handheld terminals to track incoming and outgoing freight.

Bachelor Of Science, Geosciences

Education record