Christopher Gault Email & Phone Number

Salt Lake City, UT, US

Clearfield, Utah, United States

Clearfield, Utah

Greater Salt Lake City Area

- Supervised team of front line tech customer support specialists.- Provided accurate, efficient resolutions to escalated customer issues.- Provided ongoing feedback to employees regarding how they are performing and priorities to improve.- Key member of the hiring and selection SWAT team. - Proven track record for delivering outstanding performance and.

Salt Lake City, Utah

- Supervised day to day operations in the customer service department. - Coordinated analytic, statistical and technical resources to meet performance expectations.- Provided leadership to team, focused on operational and coaching practices to drive performance results and employee development.- Managed site wide culture integration activities.

Salt Lake City, Utah

- Managed contact center operations in multiple US Locations.- Monitored metrics, customer satisfaction and reported statistical performance related to the call center. - Delivered results against defined scope of work that included measurable ROI, performance and people outcomes.- Managed and expanded client and coworker relationships.- Managed the.

Tucson AZ

• Managed customer support delivery for badged and partner sites through multiple support channels including phone, e-mail, social and forums.
• Partnered with cross functional teams to improve end-to-end customer experience and removed barriers that impede the delivery of net promoter outcomes
• Prioritized and balanced multiple demands in a fast paced environment
• Translated strategic priorities into actionable goals and objectives
• Managed and developed high performing teams
• Effectively delivered business outcomes in a matrixed environment

Las Vegas NV

• Managed team of front line tech customer support specialists.
• Provided accurate, efficient resolutions to escalated customer issues.
• Completed goal setting forms, performance evaluations and accurate records kept for all team members.
• Provided ongoing feedback to employees regarding what's important, how they are performing and priorities to improve.
• Key driver in the implementation of sales lead generation in the service delivery team.
• Key contributor in the implementation of a balanced scorecard and performance indicators for employee performance evaluation.

Layton UT And Las Vegas NV

• Managed new hire skills trainers.
• Observed and evaluated new hire trainer performance providing feedback for improvement.
• Built and maintained relationships with site business partners to deliver expected new hire sessions and ongoing performance improvement efforts.
• Designed, developed and delivered site specific performance improvement and training initiatives
• Key driver converting paper policy and procedures to online knowledge reference materials.
• Facilitated / Co-facilitated leadership programs for the North America cards and retail bank locations.

Layton UT

• Effectively managed a million dollar portfolio, including collection strategies that reduced losses and limited customer attrition.
• Successfully managed resource capabilities through effective staffing, succession planning, performance management, coaching and development,

Layton UT

• Led in-depth training sessions for early state Commercial Collections, ensuring 100% alignment to all policies, procedures and best practices.
• Drove performance and consistency in operations by assisting new hires with the transition from the classroom to hands-on work environments.
• Actively consulted with management to accurately determine training needs, verifying relevance of training materials and determining the overall effectiveness of training delivered.

Layton UT

• Presented information at multiple levels, ensuring that all delivered information was at the customer’s knowledge level and in an easily understandable method.
• Assisted with complex escalations, providing a positive resolution to even the most irate customer situations.
• Educated customers on future payments, including the consequences of delinquency, giving all proper disclosures when required by State and Federal laws.