Christopher Geldbach Email & Phone Number

Chicago, Illinois, Us

Tempe, Az, Us

Serve as Atlassian Tools SME, advising clients on best practices, guidelines, and recommendations. Analyzing how teams, departments, and divisions utilize technologies to manage their work to architect and deliver solutions using Atlassian suite and marketplace addons.• Atlassian certifications ACP 610 and ACP-620.• Jira automations to drive hands off solutions for Assignment Groups, form copying, impact/urgency matrix and/or API calls.• Custom Automation using regex to convert emailed issues into JSM portal requests.

Milwaukee, Wisconsin, Us

Team Lead for support, administration, maintenance, and enhancements of Jira/Confluence for Fiserv. Routinely working with users to identify needs, areas of improvement, and metrics to enhance collaboration tools. Investigate, architect, and/or implement solutions for 5 different environments of Jira and Confluence for the Organization with over 20,000 users. • Training Sessions large or small• Create Technical Documentation and Playbooks• Jira project templates construction• Tempo Setup and Training Sessions• Custom JQL filters and Dashboard Reporting empowered by Rich Filters• Structure setup and configured for Business Units releases, non-release, themes, and more • Javascript use in Confluence to change design or embed items in pages or banner• Scroll Image Map setup and Training• Refine setup and configured for Business Units with themes to match varies lines of Business of the company• Complete Audit and Go live Production Ready Procedures for Atlassian Product Environments• Mentoring teammates starting their Journey/Career with Atlassian Products• Help investigate, architect, and implement Atlassian in AWS

Charlotte, Nc, Us

Responsible for technical support of users using TMS internet and PC based applications. Install or modify PC applications as well as identify hardware/software issues.• Provide small training sessions covering all of the TMS Business Financial Suite (OTM, OCM, OCD, Sunview, OAC)• Manage File Transfer Subject Matter Expert (guiding clients and colleagues with everything MFT) • Create technical documentation to explain configurations, How To’s, and Knowledge Base articles.• Assist users in NACHA and ARP file setup/troubleshooting

St. Louis, Missouri, Us

Resident Jira/Confluence expert responsible for the day-to-day support, administration, maintenance, and enhancement of Jira/Confluence for Enterprise Holdings operating remotely or at campuses. Supporting 250+ projects and agile boards with over 2,500 active users. Additionally, immigrating user base from Rational ClearQuest to Jira.• Provide small training sessions• Create technical documents to explain Jira project configurations, How To’s, and Knowledge Base articles• Provide weekly activity reports in Confluence• Setup Bitbucket projects and repos for users migrating from GitHub• Maintain Bash script created for loading Maven artifacts into Artifactory Pro• Created remote repositories in Artifactory Pro including a new repository type, NPM.• Laid out the ground work to implement a full Active Directory sync to Jira to empower the user base to administrate their users and groups• Assisted in migration of existing users to Active Directory Jira Directory by configuring the roles with the new OU group• Exported data from Rational ClearQuest and Trello and imported data into Jira• Created a script using Bob Swift and Bash to attach attachments from Rational ClearQuest issues being imported to Jira• Created a script using Bob Swift and Bash to import issues into Jira so the requestor could have a cron job execute on a weekly interval• Created 100+ projects while maintaining existing projects, agile boards, and dashboards• Created project focused, Risk, Application Development, Simple, Waterfall, and so on, templates to better serve the community• Created over 1000 users’ accounts• Created add user and to group scripts using Bob Swift and Bash• Communicate with Management and Staff on initiative progress, including activities and delivery status.

Technical Support Specialist with proven customer service experience and strong problem solving skills; experienced in troubleshooting operating systems, wired / wireless networks, and peripherals.• Establish new IT policies, which define acceptable use or guidance of IT assets within Mortgage Returns.• Managing two VMware infrastructure trusted domain environments with 3 ESX Host and 20+ virtual machines in each network.• Manage all new install projects for servers, switches, and other network resources.• Support 40+ users and remote users in daily use and administration including desktop configuration and phone support for software and hardware.• Support and maintain domain account information and rights for all users using Active Directory• Manage various accounts starting with procurement through day-to-day.• Communicate with Management and Staff on project progress, including activities and delivery status.

- Tutored students in Microsoft office 2007, Python, Raptor, SQL, and general use of computer- Worked directly with Network Administrator to assist in operation of ITT Technical Institute

- Cooked and visual prepare food to company standards- Worked directly with Kitchen Manager to assist in operation of the kitchen

- Maintained a clean and productive work environment- Responsible for complete assembly and quality tin dipping of spades for Transformers

- Assisted lead supervisor in daily factory operations- Responsible for complete assembly of quality air compartments for pad mounted transformers

Bachelor Of Science (B.S.), Information Technology Project Management

Aas, Information Technology - Software Application Programming