Christopher Gemmell Email & Phone Number

Vail, Co

Train employees on how to provide excellent customer service and how to perform every task from opening to closing a store.Responsible for many tasks from the front and back end of the business creating a smooth flowing operation.Oversee receiving, tagging, and replenishing of merchandise to all locations.Ensure that deposits from all 8 locations are being recorded correctly and are put into aledger. Handle Mail Orders via phone or internet, and any phone calls relating to customer servicequestions and issues.Merchandise store to achieve high visibility of our best selling products such as Under Armour and Adidas

Cheshire, Ct And Chicopee, Ma

Maintained a 90% utilization of fleet with an average 110 vehicles in Chicopee and 45 inPalmer, while holding preventative maintenance 4% below company averageManaged efforts of branch employees in Chicopee/Palmer to ensure exceeded customer expectations consistently with a 5% increase since arrivalBuilt strong relationships in marketplace and increased business sent by existing accounts by an average of 80%Effectively Managed collection of Account Receivables and Bad Debt, decreasing Chicopee/Palmer’s break-even by 3% of its goal and placing Cheshire #1 on group’s controllable cost matrixForecasted trends, developed logical strategies, and implemented solutions enabling Cheshire to be recognized for having one of the highest completely satisfied customer base of 86% two consecutive months

Waterbury, Ct

Ensured that all daily operations were performed efficiently in one of the largest home citylocations in the group averaging 220 vehicles Trained, developed, and motivated employees enabling Waterbury and Middletown locations to be recognized for having the highest completely satisfied customer base of 90%, as well as Waterbury being recognized for having the highest selling percentage as an office

Middletown, Ct

Learned all aspects of the business both in the front and back endCompleted rental agreements and carried out proper underwriting procedures while providing excellent customer serviceSold up products and sold protection on vehiclesCleaned and maintained our fleet of vehiclesHandle callbacks and made sure our customers, both the individual and insurance companies, were up to date on their payments.Collected bad debt on outstanding bills Marketed to both pre-existing accounts and new potential accounts