Managed software compliance, reducing license costs and improving IT support for 500+ users.Configured OneLogin SAML, streamlining application access across multiple platforms.Implemented Slack policies, enhancing team communication and performance.Improved team performance through strategic IT support initiatives.Enhanced IT support, leading to measurable improvements in team efficiency.Developed and executed Slack policies, driving significant improvements in team communication and collaborativeperformance.Spearheaded strategic IT support initiatives, leading to quantifiable enhancements in team productivity and operationalefficiency.Cultivated a responsive IT support environment, fostering measurable gains in team effectiveness and user satisfaction.Optimized software compliance processes, resulting in substantial cost savings and enhanced IT support efficiency for over 500 users.Implemented OneLogin SAML integration, revolutionizing cross-platform application access and boosting overall systemsecurity.Implemented ServiceNow Helpdesk queues, catalog items, and self-service portal for end users.

Managed SFDC releases, ensuring compliance and enhancing user experience.Configured Salesforce for optimized workflows and improved interface.Integrated third-party apps for better system functionality.Supported Slack integration, boosting CRM communication.Implemented security measures, protecting sensitive data.Streamlined SFDC release management, enhancing system efficiency and user productivity while maintaining strictcompliance with business processes.Pioneered Salesforce feature configurations, revolutionizing workflows and creating an intuitive user interface that boostedoverall system adoption.Spearheaded third-party app integrations, significantly improving system functionality and delivering a seamless userexperience across platforms.Facilitated Slack-CRM integration, fostering enhanced communication and synergy between project management tools and customer relationship systems.Implemented robust security protocols, safeguarding sensitive data through meticulous role-based access controls and regularsystem audits.Revamped Salesforce architecture, streamlining workflows and boosting user adoption. Integrated key third-party apps,enhancing system functionality and user experience.

Led team of 5, optimizing helpdesk operations and improving SLA reporting efficiency.Guided career development, enhancing team skills and performance.Managed software updates, ensuring seamless deployment across all systems.Directed helpdesk activities, resolving issues with industry best practices.Implemented SSO and SAML integrations, boosting security and accessibility.Led IT helpdesk team, managing staff, overseeing problem resolution, and reporting on SLAs. Implemented SSO and SAMLintegrations, enhancing system security and user access.Spearheaded Slack workspace setup, optimizing user provisioning and channel organization. Researched and tested new features to boost team collaboration and streamline workflows.Directed deployment of critical software updates across organization. Served as project manager for desktop infrastructure initiatives, driving technology upgrades and documentation improvements.

Led team of 4 in IT support, boosting efficiency and user satisfaction.Migrated 1500+ users to Office 365, enhancing productivity.Directed Windows 10 upgrades for 1000 users, ensuring smooth transitions. Managed MacOS upgrades for 1500+ users, improving performance.Implemented OKTA and JAMF Pro, securing IT infrastructure.Strategized and implemented comprehensive IT modernization initiatives, aligning technology infrastructure with long-term business objectives.Spearheaded IT modernization, aligning infrastructure with business goals. Implemented OKTAand JAMF Pro, enhancing security and user experience for 1500+ employees.Managed JIRA Service Desk queues and ticket delegation for IT Support team

Led a team of 14 to support 300+ advisors, enhancing issue resolution efficiency.Streamlined software deployment via Intune, ensuring swift updates and compliance.Integrated Slack with SSO, cutting onboarding time by 40% and boosting team communication.Managed Active Directory, optimizing user account and security group operations.Conducted gap analysis, delivering actionable insights for process improvements.Spearheaded IT support for 300+ advisors, driving efficiency in issue resolution and software deployment while managing Active Directory operations.Implemented Slack with SSO integration, drastically reducing onboarding time and enhancing team communication acrossthe organization.Conducted comprehensive gap analysis, delivering actionable insights that led to significant process improvements andoperational efficiencies.Fostered a cohesive team environment, leading14 members to provide exceptional support and drive continuous improvement initiatives.

Directed IT team supporting 300+ users, enhancing system reliability and efficiency.Led school migration, ensuring seamless web server operations and service continuity.Managed helpdesk tickets, improving response times and user satisfaction.Coordinated weekly IT meetings, facilitating project tracking and team training.Configured Apple devices in JAMF, resolving device and application issues efficiently.Spearheaded school-wide migration project, implementing robust web server solutions to ensure uninterrupted servicedelivery and improved digital learning environment.Revamped helpdesk processes, significantly reducing ticket resolution times and boosting overall user satisfaction across the organization.Facilitated weekly IT team meetings, fostering knowledge sharing, project alignment, and continuous skill developmentamong team members.Mastered JAMF for Apple device management, swiftly resolving complex software and hardware issues to maintain optimalproductivity levels.Pioneered school-wide migration project, implementing robust web server solutions to ensure uninterrupted service delivery.

Led resource allocation, cutting ticket backlog by 50%, boosting team efficiency.Implemented Tier 2 project plan with SLAs, enhancing weekly performance.Managed email and JIRA queues, resolving escalated issues effectively.Served as main contact for leadership, providing 24/7 support.Directed Slack support, achieving 99.9% uptime and reducing resolution times.Streamlined resource allocation process, resulting in substantial reduction of ticket backlog and enhanced team efficiency.Spearheaded department email and ticket queue management, ensuring swift resolution of escalated issues and maintaining high customer satisfaction.Served as primary liaison for leadership, providing round-the-clock support and facilitating seamless communication acrossdepartments

Led helpdesk team, supporting 300+ employees across Mac and Windows platforms.Ensured swift tech support for executives, enhancing leadership operations.Facilitated global remote support via phone, email, and ticketing systems.Managed Slack upgrades and troubleshooting, optimizing communication tools.Collaborated on JIRA Service Desk implementation for seamless scaling.Spearheaded global remote support strategies, leveraging multichannel communication for swift resolution of complextechnical issues.Optimized service desk processes, drastically reducing response times and boosting user satisfaction across the organization.Partnered with IT teams to implement Slack Enterprise Grid, enhancing cross-organizational communication andcollaboration capabilities.Managed intricate Slack upgrades and troubleshooting, ensuring seamless communication tool functionality for all users.Provided dedicated tech support to executives, streamlining leadership operations and maximizing productivity at top levels.