Christopher Gerads Email & Phone Number

Bloomington, Mn

• Completes weekly rental inventory readiness reports for rental coordinators, branch managers and upper- management.• Receives in Caterpillar orders, and checks for accuracy on invoices.• Provides extensive monthly Caterpillar sales data (PINS) reports for our dealership’s industry average in agriculture, construction, mining and forestry.• Updates pricing for quotes to customers.• Maintains our new/used rental fleet by scoring them (sales intent) for Caterpillar incentives, setting up warranty and moving them to rental inventory.• Communicates daily with our rental/sales coordinators to free up inventory for potential customers to increase profit and efficiency.• Manages the logistics for BCP (Building Construction Products) machines leaving Caterpillar factories. I determine appropriate delivery location, act as a liaison with our sales department and resolve any issues. • Orders BCP equipment monthly as directed by Product Managers and Inventory Manager.• Works with Caterpillar Corporation for any issues and trends in regards to orders and logistics.• Various projects with Product Managers, Directors and Executives.• On-going mentor for college interns and Sales Trainees.

Minneapolis, Mn

• Provided Target brand responses for social media issues, complaints and compliments.• Monitored Target’s social media channels for appropriate content, trends and responses.• Monitored website for inaccurate pricing, images and content.• Reviewed product reviews for appropriate content.• Focused on brand responses on emails, efficiency and being proficient.• Liaison with multiple logistic vendors, Target contractors and other areas of Target. I would resolve issues and provide recommendations.• Best Guest Compliment Award – March 2012 and October 2012, Top Dog Award Winner – October 2013• I worked on various projects such as site testing, iPhone and Android Target app and social media.• Subject Matter Expert: Target.com Chat Pilot Launch – Created 15 knowledge documents for vendors to follow and be successful.

Minneapolis, Mn

• Processed workers’ compensation claims determining compensability and benefits due on indemnity and medical-only claims.• Developed and managed claims’ action plans to resolution, coordinated return-work-efforts and approved claim payments.• Negotiated settlements and provided accurate reserves for Target.• Provided superior customer service for claimant and client.• Properly filed and documented claims and following Supervisor instructions.

Bachelor Of Arts (B.A.), Community Development, 3.3 G.P.A.

Activities and Societies: 3.3 G.P.A. (Cum Laude) Awards: Dean’s List Fall 2006 and Fall 2009, 2009 EDAM Scholarship Winner.Internship.

Diploma, Graphic Communications, 3.5 G.P.A.

Activities and Societies: Spring 2005 Dean’s List