Network Support for Clients

Owner and CEO of Thoughtful Tech Services -- Offering Service to the Topeka Metro area and beyond

• Design, implement, and manage a network infrastructure consisting of Windows Server 2019 virtual machine, HP server with VMware, Sonicwall firewall, and VLANs• Configure and maintain VPN access through NetExtender• Design, implement, and manage subnets for web server hosting• Maintain and manage Active Directory, DNS, and Office 365 administration• Manage and maintain local and cloud-based backups• Monitor network performance and resolve network related issues• Conduct regular security audits and implement security measures• Manage and maintain asset inventory• Provide end-user support and training on relevant software and hardware applications• Manage and maintain NAS on-site

• First point of contact for all agencies under the State of Kansas• Interacted with customers and responded to their questions via email, phone, and website to resolve IT related problems and issues.• Processed customer requests and converted into tickets via ServiceNow to escalate and send off to appropriate areas for resolution.• Worked with Active Directory to verify users, unlock accounts and reset passwords.• Assisted users in VPN Connectivity

Contractor for various locations to resolve Network and Hardware issues.Maintain computer networks including Mainframes, VPNs, Routers and other physical hardware.Troubleshooting, Resolving, and Communicating Network Issues to other employees and management.Assigned to various clients to troubleshoot and resolve network issues in industrial setting.

Operate a molten lead cast-on-strap machine to create cells for car batteries in industrial setting. Cross-trained on all areas of manufacturing batteriesForklift Licensed