Christopher Jin Email & Phone Number

Charlotte, North Carolina, United States

- Advised 150+ clients on optimizing isolved’s HCM platform and provided custom solutions for payroll, benefits, and work-flow automation to strengthen client relationships and product adoption.- Conducted product demos and trained internal teams on the full functionalities of our SaaS platform to drive team efficiency, sales conversions, and client retention.- Collaborated with a high-performing regional team, working cross-functionally with sales, HR, benefits, and other support teams to exceed productivity, quality, and responsiveness metrics.- Analyzed payroll tax discrepancies, conducted detailed data searches, and completed special projects such as data exports, 401(k) uploads, and custom report building.

Buena Park, California, United States

- Managed & trained over 80 former and active employees on customer service, food & beverage sales, and health & safety protocols in a high-volume restaurant averaging over $2 million in annual sales.- Collaborated with General Manager on developing & executing operational strategies, enforcing business policies & health regulations, and promoting a culture that values productivity and teamwork.- Ranked #30 on Yelp’s Top 100 Places to Eat in the U.S. 2019 & #19 for OC in 2022 - while actively maintaining a 5-Star rating for Quality of Service & Client Satisfaction.- Expert in customer & employee conflict resolution dealing with issues that range from customer experiences, sudden equipment/mechanical failures, supply chain, staffing and employee conflicts.

Buena Park, California, United States

- Improved business costs by an average of 10% through cross-training employees on multiple positions and implementing strict controls on overtime and labor.- Improved revenue through employee and service method optimization which reduced table-turn times and enhanced customer experiences to achieve a 15% gain in daily covers with no additional costs. - Managed vendor relations, orders and supply chain with an annual inventory budget of $750,000 and consistently met or exceeded sales targets, while maintaining costs and stabilizing employee turnover.- Redesigned inventory systems and beverage menu to increase beverage sales by an average of 15% and eliminated logistical issues like excessive ordering, poor storage/organization, and waste management.

Bachelor Of Arts - Ba, International/Global Studies

Associate Of Science - As, Architecture