• Built CI/CD (Continuous Integration / Continuous Delivery) pipelines using Bitbucket and AWS CloudFormation with steps to create, package, test, and deploy IT projects.• Created architecture diagrams and training documentation for new and existing IT projects.• Coordinated tasks between internal teams, external teams, and vendors.• Interviewed candidates to fulfill technical positions at the company.• Provided tier 3 help desk support and coordinated tier 4 helpdesk support with 3rd parties.• Performed requirements gathering to align business needs with technical solutions.• Extensively designed and built data processing pipelines using Amazon Web Services (AWS).

• Provided website/web application maintenance, upgrades, and enhancements.• Coded software applications to adhere to designs supporting business requirements.• Conducted code refactoring, object-oriented programming, procedural programming, and web services.• Designed and developed visually pleasing, content-rich, user-friendly interfaces with intuitive navigation.• Participated in requirement, design, and code reviews.• Performed hands-on software design and development.

• Coordinated with vendor technical staff on implementing system upgrades, enhancements, and issue resolution.• Presented technical information in one-on-one and small-group situations.• Developed flexible, maintainable, and scalable application components.• Designed, built, and maintained efficient, reusable, and reliable code.• Coded, unit-tested, and debugged applications in various software languages.• Maintained, tested, and integrated application components.

• Created and maintained security and performance-minded databases and stored procedures.• Designed, built, and maintained website and software applications.• Managed inbound phone calls, online inquiries, and walk-ins.• Created custom applications and interfaces per user requirements.• Developed detailed documentation of solution design and code.• Analyzed code to find causes of errors and revise programs• Developed and executed database queries and conducted analyses.

• Performed day-to-day Microsoft Active Directory administration and troubleshooting.• Managed and maintained local and network peripherals such as printers, scanners, and photocopiers.• Managed inbound phone calls, online inquiries, and customer walk-ins.• Identified, troubleshooted, and repaired failed equipment and deficiencies.• Provided technical operating assistance to users via phone and in person.• Solved and helped end-users with computer software and hardware issues.