Christopher Glancy Email & Phone Number

Maine, United States

Maine, United States

Deer Brook provides information security, privacy, and IT consulting services to government and private sector clients. Our team delivers comprehensive services, including security and privacy program development, IT leadership and management, and data breach response – from forensic IT investigation to media management.

Augusta, Maine

Contracted position coordinating Covid-19 related initiatives for the Maine Department of Labor. . Previously lead project team successfully implementing Windows 10 Enterprise across all State of Maine Executive Branch agencies - approximately 70 agencies and departments totaling approximately 11,000 users. Manage all aspects of the project and project lifecycle. Liaise with stakeholders at all levels of the organization.

South Portland, Maine

Director of Operations: Manage day to day operations. Oversee all departments and daily operations. Develop processes and procedures that provide the framework for profitability and scalability. Transitioned company from office-based operation to 100% remote workforce and operations.

Dover, New Hampshire

Manager, Special Projects – Continuous Improvement: Provide consultative services to frontline and senior management for the implementation of the Liberty Management System (LMS) - tools and methodologies supporting the adoption of Lean principles and methodologies. Recognized as a high-level Lean expert solving unique/complex problems using data driven decision making. Scrum Master for SAFe Agile teams.• Developed Customer and Employee surveys and analytics measuring customer satisfaction, employee satisfaction, quality, timeliness and functionality specifically to identify continuous improvement initiatives that add the most value for the customer. • Developed advanced level metrics and analytics to measure demand, capacity, cycle time, variability and process control to target continuous improvement initiatives that improve productivity, facilitate data driven decision making. • Scrum Master: Experienced in all scrum ceremonies, rituals and artifacts. Provided indoctrination and coaching to new Scrum Masters.

United States

Lead operational readiness and contingency focused transition teams assimilating large corporate and governmental customers into IBM’s processes and environment. • Coordinated cross functional, multi-national teams transitioning Fortune 250 level companies and large governmental customers from existing contingency processes to the IBM infrastructure and protocols. • Coordinated international teams on troubled accounts completing critical deliverables within tight time constraints restoring customer confidence and ultimately contributing to securing accounts that will generate significant additional revenue.

Lead incident command & control capabilities for Global Technology Services. • Lead the development, implementation and expansion of regional delivery center based disaster recovery program to globally recognized incident command and control program. • Lead cross functional, global resourced response teams effectively mitigating potential impacts of catastrophic events under crisis conditions. Include: Hurricanes Katrina & Irene, H1N1 Pandemic, Japan’s earthquake and tsunami, Colorado wildfires, Midwest floods.• Consultant to IBM South America, Asia/Pacific and Europe for incident command & control capabilities.• Developed, tested and coordinated disaster recovery plans and process for large customers. (CBCP)• Top Tier performer throughout tenure at IBM.• Received IBM’s Eminence and Excellence Award 2011 (2), 2010 and IBM’s Bravo Award 2009 for delivering exceptional results in customer service and project management.

Managed development and operational performance of incident command and control and business resumption/business continuity programs. (CBCP)• Co-developed enterprise wide program for incident command and control, business resumption, distributed systems and application recovery planning. • Chairman, UNUM America Security and Emergency Preparedness Council. • Co-chair, Enterprise Security and Emergency Preparedness Council. • Revived the Maine Business Continuity Information Exchange. • Published - Disaster Recovery Journal.

The Professional Development Program is for selected high potential individuals to participate in deep dive rotations through key department and operational units to expand depth and breadth of knowledge in critical functional areas in preparation for leadership positions. Rotations included: Finance, Operations, Underwriting and Benefits.

Program Office coordinating multiple information technology projects, researching and mitigating legal and compliance issues, audit, training, new product service analysis and operational analysis and support. • Managed multiple IT projects and teams developing proprietary recordkeeping system, integrated emerging and legacy technologies and managed problem and change process.• Developed and implemented project management system utilizing emerging software and disciplined project management to effectively manage multiple initiatives, coordinate resource allocation, manage delivery schedules and enhance communication to stakeholders. • Collaborated with business and IT groups translating business requirements into technical solutions and technical capabilities into enhanced business processes.• Inspired and developed 16 direct reports.

Created a high performance customer service team and implemented innovative operational processes for the Variable Annuity Unit servicing equity based (Mutual Fund) and guaranteed investment products. • Developed state-of-the-art operations environment adapting emerging technologies and effective organizational design resulting in: o Improved process cycle time from 14 days to real time processing with zero defects. o Significant improvement in account reconciliation cycle time from 30-45 day to same day processing. o Lead development team from start-up through transition to production. • NASD (FINRA) Limited Principal (Series 6, 63 ad 26) overseeing 7 Registered Representatives.

Managed high transaction, front-end data processing team. • Employed Operating Excellence (Lean) and statistical process control methodologies (Six Sigma) resulting in:o 150% increase in front end process productivity. o 68% reduction in process cycle times, error rates and rework. o Significant reduction in turnover due to attrition. • Inspired and developed 22 direct reports.

Billing – Lead project to design and implement process and system for service fee billing. Mutual Fund Accounting – Lead project to design and implement process and system to electronically transmit financial information between UNUM and financial institutions servicing mutual funds.

• Ensured UNUM's Separate Account and Variable Annuity products maintained compliance with SEC and NASD (FINRA) rules and regulations.• Managed compliance process and projects maintaining continuous internal and external audit readiness.

Master, Business Administration

Selected as one of two high potential individuals for full scholarship provided by UNUM.

Bachelor Of Arts, Communication/Managerial Psychology

High School Diploma, College Prep