Christopher Glaze Email & Phone Number

Bloomington, Mn

• Handled calls from various State offices and Driver License Application stations nationwide to troubleshoot and restore to function driver’s license application software, ID processing and related Hardware and software.• Did troubleshooting and remote connection to repair, clear out software corruption and glitches as well as various Active Directory and file transfer duties as needed.• Contributed to Knowledge base in areas I was responsible to administrate as new information was discovered.• Talked customers through troubleshooting steps by phone and expanded their understanding of applications and systems they worked in daily.• Dispatched escalated issues in HOH and ITSM and coordinated Preventive Maintenance and service visits.• Accessed Accounts through VPN connections using SCCM, Remote Desktop Connection and Bomgar to push records for processing and file transfer completed files.• All duties were performed using strict PII guidelines and procedures.

Brooklyn Center, Mn

· Configure Cisco Meraki Networking appliances using Meraki Dashboard (Firewalls, Switches and Wireless Access Points) for deployment in multiple locations. · Package and ship equipment on a pre-detemined deployment schedule in phases.· Receive stock and transfer it into the inventory of deployment equipment.· Provide first level phone and direct support for all “Break/Fix” requests for IT service by the organization.· Strive to provide first-call resolution on all requests.· Continually follow rigid processes in execution of daily and weekly tasks.· Provide detailed resolution documentation for all IT Service Requests.· Work with the IT Service Desk Team to implement new processes, procedures, and technologies.· Ensure top quality, speedy and friendly customer service to all customers.· Provide accurate workstation and Point of Sale system staging and restoration services.· Install and upgrade all applicable hardware, including client workstations, screens, printers, network

Roseville, Mn

Assist internal staff with desktop and program support.Assist with network upgrade of a 3-site customer.Upgrade to new FirewallsMigrate from Class C to Fractional Class B IP AddressingSet up VPNs between all three sitesReestablish Secure Printing between all 3 sites. Authenticate backups between servers.

Edina Mn

In working for a Green Division of Dow Industries I deliver and transfer finished goods and various stages of manufacturing pieces to our buildings for assembly, testing and shipping. The "green" part is that we make reverse osmosis and desalinization filters for 40% of the world market at present and gaining market share.

Ramsey, Mn

Track CAM migration from Technician arrival to completion using proprietary workflow software. • Verify Technician is in proper location on schedule with provided equipment and agreed work order.• Use Spark to communicate with Client pertaining to time spent on migration, issues at site, equipment issues and completion and release of Technician from job.• Verify connection by MAC and IP address and do estimates to upgrade connection from analog to digital IP connections.• Tech verify that all work is done to client specifications within contracted time period.• Track and reschedule incomplete orders for next convenient time.• Escalate work with major issues to manager.

Bloomington, Mn

Meet with residential leads to assess and bid on various cleaning services. Measure and do computations for pricing. Remove and return items for cleaning a needed. Relay all info totechnicians on job particulars. Keep paperwork organized for departmental use.

St Louis Park Mn

The growing Durable Medical Goods sector of Home Care and Hospice Home set-up is the main driver of this niche business model. Being a DOT Driver is a close customer contact position in which we kept regular delivery schedules for O2 combined with Equipment set-up and patient training on use, safety and maintenance. Tech troubleshooting is an integral part of the position that was a period on call duty among the delivery staff performed in a 24/7 interval. All calls were tracked per Medicare compliance standards. Equipment that was returned to our warehouse was checked, cleaned and repaired and put back in stock for future use as well as taken out for repair or replacement. We also supported other departments when needed. Customer service and empathy is paramount in a position dealing with patients of varying needs.

South St. Paul, Mn

This was a Customer Service position in which the main focus was quick call resolution during catalog ordering while looking for upsale opportunities in a scripted call environment. My extensive outdoor equipment knowledge helped my performance but the sales environment and call time constraints limited my true potential as customer advocate that could determine sales opportunities and act upon them.

Twin Cities, Mn

I was an Independent Contractor for Property/Casualty insurance in a few upstart agencies that gave me the latitude to develop my outbound sales techniques with little support. I had success with 14% of leads but was offset with costs of customer pursuit. I developed my own leads because there was no lead program.