Christopher Glenton Email & Phone Number

Hull, England, United Kingdom

Hull

Hull, United Kingdom

Hull, United Kingdom

Hull, United Kingdom

Handling Various inbound enquiries, including billing, metering and payments.

Hull, United Kingdom

Handling inbound calls related to faulty item and delivery scehdules

Doncaster, United Kingdom

Accurately recording new claims, complaints, fraud detection and verification of cover at new claims notification stage. Maintain a professional but sympathetic tone in some very challenging situations Ensuring the customer has all the information they need first time, every time. Allocate work to third party companies such as garages and hire companies Progress claims for accidental damage by contacting those third parties and accurately recording any issues or complaints that arise. Raise payments and processing "Total Loss" claims from end to end. Be a team player offering advice and assistance to those within the office who need it. Supporting new entrants as well as being a point of referral on the team for technical policy issues and IT problems.

Accurate diagnosis, logging and allocation or resolution of computer faults through various fault-reporting systems. Maintain a high level of communication with customers, technical specialists and third parties whilst maintaining team targets. Understand the wide range of issues and processes that are used within BT. Developed an appreciation of the changing business needs of the company. Password resets on various systems used within our call centres whilst maintaining strict security proceduresCo-coordinating the resolution of high impact "downtime" faults through co-coordinating and recording conference calls.Generation of various ad hoc reports for various managers within the systems support team; using tools such as MS Excel and Business Objects. Developing and maintain various local training documentation and user guides.

Inbound and outbound sales dealing with sales and credit checks for mobile phones.

Various IT related functions such as network patching, fault diagnitics and resolution, configuration and installations on behalf of if the Network Manager

Bsc, Computer Systems For Business

Gcse And A Level, Maths, English Science