The Senior Data Governance Manager, Technical, is a strategic leader responsible for establishing and overseeing comprehensive data governance frameworks within the University, with a focus on technology and technical data solutions. They collaborate with cross-functional teams to define and implement data policies, ensuring data quality, compliance with regulations, and alignment with business objectives. This role involves fostering a data-driven culture, managing data stewardship initiatives, and addressing challenges related to data security and privacy. The Senior Data Governance Manager, Technical, plays a pivotal role in optimising data management practices, improving technical capabilities and compliance, promoting transparency, and driving informed decision-making across the organisation.

I am the Senior Business Analyst in Data Governance at the Open University. My role requires me to:• Lead delivery of objectives supporting the implementation of a Data Governance capability.• Identify and deliver best practice outcomes aligned to the Data Governance Framework.• Ensure compliance, by affected parties, with policies, procedures, and standards. • Provide technical expertise for Data Governance at the OU• Support the teamby acting as a key point of contact with internal and external parties in relation to the governance of data being embedded at the OU.• Be accountable for controlling the design and delivery of the Data Management Platform, working closely with external partners to ensure the implementation and maintenance of the platform.• Support investigation and documentation activities to facilitate delivery of new approaches to data management and data governance.• Help define, document and agree Data Standards and Data Quality Standards. • Ensure Data Quality reporting meets requirements and is embedded in decision making activities.• Support the design and execution of Data Governance activities on the Data Management Platform• Own and lead on Data Governance related sub-projects.• Manage project team members to deliver required outcomes to time and budget.• Design, document and perform training/support activities for Data Governance process.• Ensure that change is delivered effectively and efficiently.• Support the delivery of the data literacy and culture change necessary across the OU• Improve Data Literacy and the Data Culture of the OU through training, communication and engagement. • Ensure the OU’s posture regarding ethics, data governance and information asset controls is embedded throughout the career of employees at the OU.• Support sub-teams in the delivery of governance artefacts in a consistent manner.

Working as a Business Analyst within the Data Governance team at the Open University, helping to improve data capability across the organisation.My role includes:• Consulting with users and stakeholders to gather and understand business drivers and requirements for high-priority derived data.• Formulating proposals for derived fields and metrics, with reference to stakeholder and statutory requirements.• Liaising with, and supporting stakeholders in the adoption of revised definitions or approaches.• Working in collaboration with IT specialists to deliver changes to the data landscape, for example the implementation of amended data definitions or the consolidation of datasets to improve consistency.• Working to develop and maintain a library of data definitions, working with colleagues in IT to populate and maintain the data dictionary.• Supporting the development and roll-out of data governance through analysis and documentation of data fields within a data domain.• Carrying out other analysis of data held in analytical data stores to address issues or support improvements to data quality.

Second-Line Desktop Support Analyst responsible for all aspects of technical support including: Administration of Active Directory users and groups.Use of Configuration Manager and Microsoft System Center 2016 to build and configure desktop computers. Configuration and support of PCI compliant devices.Configuration, deployment, and support of clients using Windows 7, Windows 10, and Mac OSX, on a Windows network. Use and support of Office 365 and SharePoint.Support of VOIP telephony via Skype for Business and Aspect telephony systems. I have also taken on a range of additional responsibilities to support the Incident Management functions in the University.

Acting up in the role of Incident Manager. Responsible for all elements of Incident and Major Incident Management. Restoration of service, conducting post-incident and root cause analysis, with a direct feed into Problem Management as part of continual service improvement operations. Responsible for communication to all levels including senior stakeholders and senior management teams, using both technical and non-technical language. Responsible for continual improvement of communications methodology. Working closely to ITIL framework for Incident Management.

Seconded role as a member of a project team responsible for a major change in our Windows desktop environment. Primarily migrating from ad-hoc provision of software via CDs and downloaded installers to a packaged deployment and configuration model using Microsoft Configuration Manager. Initially my role in this project was to gather information on software usage for several thousand installed clients using Snow License Manager, and rationalising a list of applications for packaging. This included documenting all of the installation and configuration steps required before passing the information onto the packaging team. After the discovery phase of the project, I moved into a role of QA testing of the packaged applications, testing against a number of criteria which ensured successful installation, configuration, and adherence to defined standards of the packaging method. I gained knowledge and experience with Snow License Manager, Microsoft System Centre Configuration Manager, App-V, as well as the core principles of software packing into MSI installers with transformation files. Following the successful implementation of the project, I then returned to my substantive role.

First and second line IT support for Windows and Mac systems, including hardware and software support for both Mac and PC systems, with a userbase of over 5000 individuals based in regional centres across the UK and one location in Brussels. During this time I achieved certification as a Kyocera approved printer engineer, and providing warranty hardware support for Hi-Grade laptops. I was responsible for the support and configuration of iOS mobile devices including iPhones and iPads, and created a large volume of support documentation to increase the team's capability in this area.

First line support analyst supporting a userbase of over 5000 individuals with a range of systems, in a small team of dedicated professionals.Support users included all levels of seniority including senior academics and business partners, as well as other senior stakeholders with urgent requirements. I also supported a number of users with assistive systems such as screen readers, dictation equipment and software, and braille displays. Responsible for the creation and administration of accounts on Active Directory, creation of Windows network shares and Windows server configuration. Support for remote and home workers using VPN.

General first line IT and technical support including Windows Networking, hardware and printer support, and desktop support